Incident Response Methodology plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code change. Any one of these issues could cause hours of downtime. Knowing that an hour of IT downtime can easily cost over $100,000, it is important for every IT team to have a preconfigured, well-considered incident response plan to minimize downtime and keep key stakeholders informed.

Organizations need to empower frontline incident response teams and subject-matter experts with technology that enables them to have an orchestrated response to an incident.

There are multiple communication challenges that can hamper successful outage resolution. Think about all the channels you can communicate on. Think about the various teams that need to be looped into the conversation and the information that they need. Think about how you would keep an audit of every action being taken or each recipient’s response time.

OnPage enables organizations to build a robust outage communication workflow, by providing a comprehensive incident alerting solution that covers all communication needs and requirements.