Incident Alert Management

Automate the incident notification process to individuals on-call with digital schedules, alert escalations, and alerting redundancies to avoid human error and increase business up time.

How Does OnPage Help?

  • Create an on-call schedules for each team with unique escalation criteria.
  • Fragmented teams are no longer a Problem! The intuitive built in messaging allows for the entire ticket details to be forwarded. Get full event visibility! Add notes, a bridge number or attachments to the event alert.
  • OnPage “Alert-Until-Read” ensures critical alert is never missed.
  • Follow the audit-trail to ensure a notification was read and replied to.
  • The fault-proof scheduler defaults to “always full” i.e. if a person is removed from an on-call shift by mistake with no replacement, the entire team will be alerted to ensure the alert is delivered.
  • Enable incident postmortem via the audit trail, the real-time reporting console and downloadable reports.

how it works

OnPage supports DevOps and IT Ops teams

WHITE PAPERS

Here is a selection of our most popular White Papers. For the complete catalog click here.

Rock Solid Reliability

We have an Uptime of 99.95% and redundancies are in place to deter any type of outage. This allows for absolute minimum downtime, even during worst-case scenarios.

  • OnPage is 100% HIPAA compliant
  • All messages and alerts go through encrypted transmission
  • OnPage sends messages through the data channel and over WiFi networks.
  • The OnPage Service is hosted in a Tier III, SSAE-16 compliant facility
  • We utilize fully redundant server infrastructure to make sure all data is secure

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Eliminate Alert Fatigue and White Noise

Eliminate alert fatigue by prioritizing urgent notifications. You can send High or Low priority alerts, based on your needs . When an incident occurs, persistent alerts and repeated delivery are part of OnPage’s  system to ensure incidents get to the right person at the right time. Every time.

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Scalable Integrations

  • OnPage integrates with RMM and PSA tools like the ConnectWise package.
  • Modernize ITSM with our ServiceNow Integration
  • Enhance your IoT Ecosystem with the ThingWorx integration
  • Connect your tool stack using our API and e-mail integration.
  • Integration with Chat Ops tools like Slack and Cisco-Spark.
  • Ready to use API and WebHooks.

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