Effective incident alert management is crucial for organizations to minimize downtime, mitigate risks, and ensure business continuity.
It helps ITOps, SRE, DevOps, helpdesks, business continuity teams and beyond to gain a reliable alert engine for all critical notifications, streamline the incident response process, improve communication and collaboration among teams, and enhance overall incident resolution times.
Enhancing Incident Alert Management with OnPage
Incident Escalation and Assignment
The OnPage IT service alerting (ITSA) system consists of a secure mobile messaging application and a dynamic web-based console. OnPage enables teams to reduce outages, improve productivity and keep digital services always on.
OnPage provides alert escalations, fail-safe digital schedules, redundancies, incident reports and Alert-Until-Read capabilities for IT teams across all industries. With OnPage, teams can shrink resolution time by automating the entire incident management process and eliminating human error.
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Direct all critical notifications from RMM systems and cloud applications to deliver real-time alerts and reduce incident resolution time. Encrypt communications between IT team members for added security.
Respond to Critical Issues Before They Impact Your Clients
Designed for the IT industry, OnPage ensures that teams minimize the financial impact of downtime and reach new levels of operational efficiency to better serve their customers.
The automated, unified, communication and scheduling system allows organizations to enhance their multi-tiered support structure. Through OnPage digital schedule configurations, IT organizations can effectively escalate incidents to the right level of support, such as Level 1 (L1), Level 2 (L2) and Level 3 (L3) servicing. Improve incident team collaboration to accelerate incident resolution.
IT teams can immediately resolve critical incidents with workflow automation. OnPage’s real-time alerting solution empowers IT teams to have an orchestrated response to critical incidents. OnPage provides automated, fail-safe schedules that revert back to the default group order and alert the entire team when on-call slots are not configured. This ensures continuous coverage across the IT organization.
Reduce Alert Fatigue. Improve Productivity.
False alerts increase the risk of missing real alerts. With OnPage, teams can trigger contextual, distinguishable, and intelligent mobile alerts based on specific words found in tickets. If a string or word matches the condition, OnPage high-priority alerts are triggered to notify on-call engineers promptly.
Fail-safe is a design element that minimizes or eliminates the impact of a failure on applications, people and processes.
A fail-safe scheduler gives users peace of mind knowing there is continuous, error-free coverage when schedules are populated incorrectly. Fail-safe scheduling notifies the entire on-call team ensuring that no incident remains unanswered.
Enhance Your Cloud InfrastructureWith Incident Alerting
Organizations are migrating to the cloud with the help of tools and services that simplify and accelerate the process. OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services. The integrations help mitigate issues before they severely impact business operations. OnPage integrations orchestrate alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.
Modernize ITSM with OnPage’s ServiceNow integration
OnPage has an uptime of 99.99 percent and deters any type of outage (even during worst-case scenarios). The solution is continuously evaluated for robustness and availability.
Reliable Alerting System:
OnPage bypasses the silent switch and Do Not Disturb (DND) mode
All alerts and messages go through encrypted transmission
OnPage sends messages through the data channel and over Wi-Fi networks
The service is hosted on a Tier III SSAE16-compliant facility
OnPage uses a fully redundant server infrastructure to ensure all data is secure
OnPage Is Perfect for Modern IT and Development Teams
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Unmatched Customer Experience
24x7 OnPage Support
OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive top-quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.
Adopt and Scale Seamlessly
Adopting and scaling the OnPage solution is simple. OnPage’s implementation specialists help make solution implementation an easy task, allowing IT teams to make a quick impact on their workflows. With over 3,000 enterprise implementations in the IT industry alone, the OnPage team understands common issues and questions, ensuring that IT teams experience a seamless implementation process.