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The Cost of Infrastructure and Application Failure

Per DevOps, infrastructure failure has an average hourly cost of $100K, while critical application failure has an average cost of $500K to $1M per hour. Customers require quick incident response and resolution.

IT Trends

Incident Alert Management for IT

Incident Alert Management for IT

Enhancing Incident Alert Management for IT Teams

OnPage’s incident alert management for IT enables organizations to get the most out of their digital investments. OnPage’s IT service alerting (ITSA) system provides alert escalations, redundancies, intelligent scheduling and Alert-Until-Read capabilities. Support teams can shrink resolution time by automating the notification process and eliminating human error.

Real-Time Alert Orchestration

IT teams can immediately resolve critical incidents with workflow automation. With OnPage, on-call engineers are always notified of clients’ IT infrastructure issues at the right time, every time. Support teams reach new levels of operational efficiency to better serve their clients.

OnPage’s real-time incident alert management solution empowers IT support teams to have an orchestrated response to time-sensitive, critical IT incidents.

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Incident Alert Management for IT

End-to-End Incident Alert Management for IT Teams

Respond to Critical Issues Before They Impact Your Clients

 

OnPage is built for modern IT support teams. The cutting-edge technology streamlines incident response, so that clients recover from critical IT incidents quickly. Support teams can achieve customer service excellence and minimize the financial impact of IT downtime.

ONPAGE FEATURES | Incident Alert Management

Benefits of OnPage IT Alert Management

Reduce Alert Fatigue. Improve Productivity.

False alerts increase the risk of missing real critical alerts. With OnPage, teams can trigger contextual, distinguishable, and intelligent mobile alerts based on specific words found in tickets. If a string or word matches the condition, OnPage high-priority alerts are triggered to notify on-call engineers promptly.

Incident Alert Management for IT

OnPage is Perfect for Modern IT and Development Teams

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Enhance Your Cloud Infrastructure With Incident Alerting

Organizations are migrating to the cloud with the help of tools and services that simplify and accelerate this process. OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services. The integrations help mitigate issues before they severely impact the business. OnPage integrations orchestrate alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.

Amazon CloudWatch Integration

The integration enables Amazon CloudWatch to trigger OnPage high-priority, mobile notifications, when it detects anomalous or critical cloud activities. The integration minimizes the time it takes to identify and respond to incidents occurring in AWS resources or applications.

Incident Alert Management for IT

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Incident Alert Management for IT

Perfecting CASB With OnPage

The integration allows OnPage to deliver Cloud Access Security Broker (CASB) policy alerts on mobile to help security teams improve incident response times. With OnPage, notify and orchestrate SOC teams in real time to triage and remediate incidents immediately.

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Hand-Offs and On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.

Incident Alert Management for IT

Complete Administrator-User Secure Communications

System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances team communications and collaboration during urgent incidents or situations.

Incident Alert Management for IT

Real-Time Ticket and SLA Updates

OnPage streamlines the incident resolution life cycle and ticketing process with its seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems. Ticket statuses can be updated with a simple click of the button from the OnPage app. Incident responders have full visibility into the incident with real-time synchronization between platforms.

Rock-Solid Reliability

OnPage’s uptime is 99.99 percent and redundancies are in place to minimize any type of outage. This allows for absolute minimum downtime, even during worst-case scenarios.

  • OnPage can override silent switch on iOS and Android regardless of one’s device settings
  • All messages and alerts go through encrypted transmission
  • OnPage sends messages through the data channel and over Wi-Fi networks
  • The OnPage service is hosted in a Tier III, SSAE-16- compliant facility
  • Fully redundant server infrastructure is in place to make sure all data is secure

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Scalable Integrations

  • Modernize ITSM with OnPage’s ServiceNow integration
  • Manage ticketing and alerting from a single platform with ConnectWise Manage and Datto’s Autotask integrations
  • Enhance the IoT ecosystem with the ThingWorx integration
  • Connect the tool stack using OnPage’s API and email integration
  • Integrate with ChatOps tools like Slack and Cisco Spark
  • Use API and WebHooks for additional integrations

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24x7 support

Unmatched 24x7 OnPage Support

OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive top-quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.

Implementation Strategy

Trends, Best Practices and How-To Guides

The State of IT in 2020

New Features for IT

Eliminate Alert Noise