The Cost of Infrastructure and Application Failure
Per DevOps, infrastructure failure has an average hourly cost of $100K, while critical application failure has an average cost of $500K to$1M per hour. Customers require quick incident response and resolution.
OnPage’s incident alert management for IT enables organizations to get the most out of their digital investments. OnPage’s IT service alerting (ITSA) system provides alert escalations, redundancies, intelligent scheduling and Alert-Until-Read capabilities. Support teams can shrink resolution time by automating the notification process and eliminating human error.
Real-Time Alert Orchestration
IT teams can immediately resolve critical incidents with workflow automation. With OnPage, on-call engineers are always notified of clients’ IT infrastructure issues at the right time, every time. Support teams reach new levels of operational efficiency to better serve their clients.
OnPage’s real-time incident alert management solution empowers IT support teams to have an orchestrated response to time-sensitive, critical IT incidents.
Respond to Critical Issues Before They Impact Your Clients
OnPage is built for modern IT support teams. The cutting-edge technology streamlines incident response, so that clients recover from critical IT incidents quickly. Support teams can achieve customer service excellence and minimize the financial impact of IT downtime.
Streamline incident management and alert the right person at the right time. Shorten time to resolution with alerting that gets attention. Automatically escalate alerts for better team collaboration.
Direct all critical notifications from RMM systems and cloud applications to deliver real-time alerts and reduce incident resolution time. Encrypt communications between IT team members for added security.
Reduce Alert Noise, Boost Morale
Ensure that critical incidents rise above the noise. Automate on-call schedules and balance the workload evenly among team members.
False alerts increase the risk of missing real critical alerts. With OnPage, teams can trigger contextual, distinguishable, and intelligent mobile alerts based on specific words found in tickets. If a string or word matches the condition, OnPage high-priority alerts are triggered to notify on-call engineers promptly.
OnPage is Perfect for Modern IT and Development Teams
Enhance Your Cloud Infrastructure With Incident Alerting
Organizations are migrating to the cloud with the help of tools and services that simplify and accelerate this process. OnPage provides out-of-the-box integrations with leading cloud monitoring tools and threat remediation services. The integrations help mitigate issues before they severely impact the business. OnPage integrations orchestrate alerts in real time, enabling response teams to collaborate on an issue and accelerate incident resolution.
Amazon CloudWatch Integration
The integration enables Amazon CloudWatch to trigger OnPage high-priority, mobile notifications, when it detects anomalous or critical cloud activities. The integration minimizes the time it takes to identify and respond to incidents occurring in AWS resources or applications.
The integration allows OnPage to deliver Cloud Access Security Broker (CASB) policy alerts on mobile to help security teams improve incident response times. With OnPage, notify and orchestrate SOC teams in real time to triage and remediate incidents immediately.
Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.
Complete Administrator-User Secure Communications
System administrators can communicate with on-call users directly on OnPage’s web management console. The complete administrator-user secure communications option enhances team communications and collaboration during urgent incidents or situations.
Real-Time Ticket and SLA Updates
OnPage streamlines the incident resolution life cycle and ticketing process with its seamless, bi-directional integration with ConnectWise Manage and similar ITSM systems. Ticket statuses can be updated with a simple click of the button from the OnPage app. Incident responders have full visibility into the incident with real-time synchronization between platforms.
OnPage’s uptime is 99.99 percent and redundancies are in place to minimize any type of outage. This allows for absolute minimum downtime, even during worst-case scenarios.
OnPage offers 24×7 support to all IT clients, ensuring that system administrators and on-call engineers receive top-quality support services at any time. Users always receive immediate answers from a friendly and knowledgeable OnPage support staff.