Effective incident alert management is crucial for organizations to minimize downtime, mitigate risks, and ensure business continuity.
It helps ITOps, SRE, DevOps, helpdesks, business continuity teams and beyond to gain a reliable alert engine for all critical notifications, streamline the incident response process, improve communication and collaboration among teams, and enhance overall incident resolution times.
Enhancing Incident Alert Management with OnPage
Incident Escalation and Assignment
The OnPage IT service alerting (ITSA) system consists of a secure mobile messaging application and a dynamic web-based console. OnPage enables teams to reduce outages, improve productivity and keep digital services always on.
OnPage provides alert escalations, fail-safe digital schedules, redundancies, incident reports and Alert-Until-Read capabilities for IT teams across all industries. With OnPage, teams can shrink resolution time by automating the entire incident management process and eliminating human error.
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Streamline incident management and alert the right person at the right time. Shorten time to resolution with alerting that gets attention. Automatically escalate alerts for better team collaboration.
Direct all critical notifications from RMM systems and cloud applications to deliver real-time alerts and reduce incident resolution time. Encrypt communications between IT team members for added security.
Respond to Critical Issues Before They Impact Your Clients
Experience streamlined alert management with our automated alert routing and on-call management system. Acting as a central command center, OnPage efficiently directs alerts from various sources—emails, monitoring tools, ITSM platforms, RMM systems, chat apps and more—to the designated on-call service owner. In the rare event of an initial responder’s unavailability, OnPage dynamically reroutes alerts based on on-call schedules and escalation protocols, ensuring swift attention to critical notifications, whether during business hours or after.
By freeing technical teams from constantly watching for alerts or remain in a state of hypervigilance, OnPage enables them to focus on their core responsibilities with the assurance that they will be promptly “paged” of any incidents.
IT teams can immediately resolve critical incidents with workflow automation. OnPage’s real-time alerting solution empowers IT teams to have an orchestrated response to critical incidents. OnPage provides automated, fail-safe schedules that revert back to the default group order and alert the entire team when on-call slots are not configured. This ensures continuous coverage across the IT organization.
Reduce Alert Fatigue. Improve Productivity.
False alerts increase the risk of missing real alerts. With OnPage, teams can trigger contextual, distinguishable, and intelligent mobile alerts based on specific words found in tickets. If a string or word matches the condition, OnPage high-priority alerts are triggered to notify on-call engineers promptly.
Fail-Safe Scheduling
Fail-safe is a design element that minimizes or eliminates the impact of a failure on applications, people and processes.
A fail-safe scheduler gives users peace of mind knowing there is continuous, error-free coverage when schedules are populated incorrectly. Fail-safe scheduling notifies the entire on-call team ensuring that no incident remains unanswered.
Continuous Industry Success
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
