On-Call Management for Healthcare

Eliminate the need to have a person check a paper schedule and manually send out alerts. Healthcare organizations can use OnPage’s digital scheduler to assign incidents to recipients. Based on schedule configurations, automated high-priority alerts will be sent to the on-call recipient’s mobile device.

OnPage high-priority alerts bypass the silent switch on iOS and Android. This way, on-call recipients will always hear OnPage alerts and address the time-sensitive situations promptly.

On-call management can be calibrated with Amion Physician Scheduling. Healthcare facilities can give patients and staff instant, 24/7 access to tasked physicians, while eliminating the need (and costs!) for operator or call center services.

An alert escalation or escalation policy makes sure that if an incident is not acknowledged or resolved within a pre-determined amount of time, it will be escalated to the next physician. Administrators can configure the amount of time to wait before escalating to another physician and which clinician the alert should be escalated to.

Streamline after-hours communication by allowing patients and staff members to connect directly, live, with the on-call staff. Other options are to leave a callback number or leave a voicemail that gets “paged” to the on-call staff. Increase accuracy and accountability by allowing patients to directly connect with healthcare providers and specialists.