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On-call management is the process that establishes and oversees on-call shifts and the flow of urgent patient-related communication within an organization.

This process ensures that there is always a designated team of professionals available to respond to urgent situations or emergencies outside of regular working hours. In the healthcare industry, on-call management is vital for maintaining continuous, high-quality patient care.

OnPage streamlines on-call management in healthcare by providing a comprehensive platform for scheduling, alerting, and communication, ensuring rapid response times and efficient coordination among medical staff across different shifts and specialties.

OnPage Facilitates On-Call Management

Simplify On-Call Management

Eliminate the need to have a person check a paper schedule and manually send out alerts.

Leverage OnPage’s digital scheduler to automatically route clinical communication, critical “pages” and even phone calls to the relevant on-call staff within a department.

Based on schedule configurations and urgency, high-priority alerts are sent to the on-call recipient’s mobile device for urgent messages, and low-priorty alerts for non-urgent matters.

OnPage high-priority alerts bypass the silent switch and continue to alert for 8 hours until acknowledged.

On-call management can be calibrated with other third-party scheduling solutions, such as Amion Physician Scheduling. Eliminate the need for a middleman to facilitate on-call management.

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Escalate Important Clinical Alerts

An alert escalation or escalation policy makes sure that if an incident is not acknowledged or resolved within a pre-determined amount of time, it will be escalated to the next physician. Administrators can configure the amount of time to wait before escalating to another physician and which clinician the alert should be escalated to.

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Visibility to Staff Availability

OnPage’s clinical communications solution provides physicians with visibility to staff presence information, so they know if team members are on call and logged in. Presence statuses enhance clinical team accountability and transparency.

Live Call Routing

Streamline after-hours communication by allowing patients and staff members to connect directly, live, with the on-call staff. Other options are to leave a callback number or leave a voicemail that gets “paged” to the on-call staff. Increase accuracy and accountability by allowing patients to directly connect with healthcare providers and specialists.

Live Call Routing

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On-Call Schedule Exceptions

On-call schedule exception comes in handy when  a user needs to switch on-call times with another user for a specific time frame or when a system administrator wants to make exception to a recurring schedule for a date range. At the end of the schedule exception, the original schedule reverts back.

Schedule Exceptions are now available on the OnPage web management console.

OnPage-OpenEMR Integration

Combine the power of patient record management with contextual, real-time alerting to bolster decision-making and improve patient care.

on call reminder

OnPage On-Call Reminders

Before an on-call shift begins, tasked persons will receive an on-call reminder alert on the OnPage app. OnPage on-call reminders prevent on-call shifts from being forgotten.

Reminders can be configured exclusively on the OnPage Enterprise Gold package! Want to learn more? Contact us!

Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

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