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On-call management is the process that establishes and oversees on-call shifts and the flow of urgent patient-related communication within an organization.

This process ensures that there is always a designated team of professionals available to respond to urgent situations or emergencies outside of regular working hours. In the healthcare industry, on-call management is vital for maintaining continuous coverage for urgent issues to deliver high-quality patient care.

OnPage streamlines on-call management in healthcare by providing a comprehensive platform for scheduling, alerting, and communication, ensuring rapid response times and efficient coordination among medical staff across different shifts and specialties.

OnPage Facilitates On-Call Management

Simplify On-Call Management

Eliminate the need to have a person check a paper schedule and manually send out alerts.

Leverage OnPage’s digital scheduler to automatically route clinical communication, critical “pages” and even phone calls to the relevant on-call staff within a department.

Based on schedule configurations and urgency, high-priority alerts are sent to the on-call recipient’s mobile device for urgent messages, and low-priorty alerts for non-urgent messages.

OnPage high-priority alerts bypass the silent switch and continue to alert for 8 hours until acknowledged.

On-call management can be calibrated with other third-party scheduling solutions, such as Amion Physician Scheduling. Eliminate the need for a middleman to facilitate on-call management.

Doctor using OnPage's clinical communication and collaboration app for chat-based messaging, high-priority alerting, role-based messaging, and on-call management.

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On-Call Management Driven by OnPage Automation

  • Alerts/Messages follow Escalation Paths
  • Easy Schedule and Rotation Creation
  • Visibility into User Presence
  • Visibility into On-Call Schedules
  • Integration with Critical Systems

Don’t Just Take Our Word For It

See what OnPage users say on trusted review platforms.

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Popular OnPage Use Cases in Action Today

After Hours Call Routing

Enhance access to clinicians for patients, lab offices, other medical offices, pharmacies, and family members. Connect callers directly with care team members via live calls or prompt them to leave a voicemail with a callback number for prompt follow-up. Voicemails are “paged” to the on-call provider to ensure they never get lost.

After hours call routing on mobile device. Shows that teams can connect via a live call, voicemail, or transcription that is 'paged' to the on-call team member.

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Emergency Response

Ensure rapid emergency response in healthcare with automated on-call routing based on schedules, tiered escalation policies, and multi-channel alerting. OnPage enables real-time communication, facilitating swift and effective coordination among medical teams for improved patient outcomes.

Emergency response person using OnPage's automation to deliver an alert to the on-call cardiologist for a consult request.

 

 

Role-based Messaging

Achieve role-based messaging, enabling clinicians to contact a specific role or function without requiring the knowledge of providers’ specifics, such as names, on-call schedules, rotations, hierarchy of escalation, etc.

Powered by OnPage’s on-call management module on the back end, OnPage simplifies alerting and secure communication by automatically routing them to the right on-call provider.

For instance, an emergency room nurse can send a high-priority message to the “On-Call Cardiologist” contact in their clinical communication app, without needing to know individual cardiologists’ details.

OnPage app on mobile phone depicting role-based messaging. Sender is delivering to "Cardiology on-call" and the message is automatically routed to the correct doctor and will escalate to the next doctor if necessary.

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Continuous Industry Success

OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!

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