Incident Alert Management
OnPage is a SaaS-based incident alert management system hosted in secure, SSAE-16 compliant hosting facilities across the USA.
- Elevate critical incidents and ensure fast resolution
- Track alert delivery, ticket status and responses to ticket
- Get instant visibility and feedback on incident status
OnPage provides powerful integrations via the industry’s easiest integration framework.
Know the exact status of the message with full time-stamped audit trails and message logs.
No more “I didn’t receive the message” excuses!
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants
Escalate alerts to the next group or person if a team member is not available. Enable redundant messaging to phone, SMS and email
Analyze incident response time with real-time reporting. See how many alerts go unanswered and look at trends to help you optimize workflows.
OnPage intelligent alerts cut through the noise and bring critical alerts to the forefront, continuing for up to 8 hours until acknowledged
Schedule the on-call team as a group or as individuals, eliminating manual errors
Streamline after-hours communication by allowing customers to leave a call back number and/or voicemail
Integrate with RMM, PSA, monitoring tools and IOT sensors
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines.
Use built-in secure messaging on the application and ChatOps integrations for team collaboration
Enable notifications via e-mail, SMS, mobile push and phone calls
Receive alerts on anomalies from RMM, PSA, monitoring tools and IOT sensors via smartphone
Automate alerts using the rule-based algorithm. Allow teams to set escalation policies which alert the next person if the first doesn’t acknowledge the alert.
Prioritize incidents based on severity
Communicate with individuals and groups via secure messages and persistent alerts. Access time stamped alerts using an audit trail.
Alert up to 5 times faster than pagers with persistent alerting for 8 hours until acknowledgement
Manage teams and stakeholders
Report on any failed alerting workflows with time stamped details on escalation fail-over
Easily manage on-call schedules, recurring on-call rotations and shifts. Automate alerts to people according to the set schedule.
Automate alert escalations to individuals and groups using the rule based algorithm. Set escalation interval, factor and order.
View real-time stats on individual and group workloads based on each responders’ alert volume and escalation order
Use built-in two-way messaging which supports attachments and predefined responses
Group together individuals belonging to certain processes or activities and customize alerts to each group