Incident Alert Management
OnPage is a SaaS based Incident Management System hosted in secure, SSAE-16 compliant hosting facilities across the USA.
- Get instant visibility and feedback on incident status.
- Track alert delivery, ticket status and responses to tickets.
- Rock Solid Reliability – A must for those who need to elevate critical incidents and ensure fast resolution.
OnPage provides powerful integrations with mission critical systems through the industry’s easiest integration framework.
Empower Your Team to Resolve Incidents FASTER
Server downtime means company downtime. OnPage helps reduce response time to incidents by automating the notification process and mitigating human errors. Using escalation, redundancies and schedules, OnPage is connecting incidents to the On-Call people, right on the mobile device.
Redundancy ensures critical message is NEVER missed.
Know the exact status of the message with full time-stamped audit trails and message logs.
No more – “I didn’t receive the message”.
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.
Escalate alerts to the next group or person if a team member is not available. Enable redundancies to Phone, SMS and Email.
Analyze Incident Response Time with real-time reporting. See how many alerts go unanswered and visualize trends to help you optimize workflow
OnPage, intelligent alerts cut through the noise and bring critical alerts to the forefront, continuing for up to 8 hours until acknowledged.
Error-free scheduling at your fingertips! Schedule the on-call team as a group or as individuals. Easy to implement failover capabilities.
Streamline after-hours communication with the ability for customers to leave a call back number and/or voice mail
Integrates with RMM, PSA, monitoring tools and IOT sensors
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines
Utilize built-in secure messaging on the application and ChatOps integrations for team collaboration
Enable notifications via e-mail, SMS, mobile push and phone calls
Receive alerts on anomalies on your smartphone from RMM, PSA, monitoring tools and IOT sensors integrated with OnPage
Automate alerts using the rule-based algorithm. Allow users to set their own escalation policy which alerts the next person if the first is unresponsive
Prioritize incidents based on incident severity
Communicate with individuals and groups via secure messages and persistent alerts. Access time stamped alerts using the Audit Trail
Alerting up-to 5 times faster than pagers with persistent alerting for 8 hours until acknowledgement.
Manage Teams and Stakeholders
Report on any failed Alerting Workflows with time stamped details on escalation fail-over.
Easily manage on-call schedules, recurring on-call rotations and shifts. Automate alerts to people according to the set schedule.
Automate alert escalations to individuals and groups using our rule based algorithm. Set Escalation Interval, Factor and Order
View real-time stats on individual and group workloads based on each responders’ alert volume and escalation order
Utilize built-in two-way messaging which supports attachments and pre-defined responses
Group individuals belonging to certain processes or activities together and customize the alerting to the groups