Enable teams to set escalation policies, alerting the next on-call user if the first doesn’t acknowledge the alert
Reports and Audit Trails
Gain intelligent insights into your team’s incident load by month and response performance
Communicate with individuals and groups via secure OnPage messages
Advanced Digital Scheduler
Enable organizations to distribute work among scheduled, on-call team members. Ability to make one-time manual changes to recurring schedules.
BlastIT Mass Notifications
Mass notify stakeholders, vendors, customers and employees during crisis situations
Two-Way Dispatcher and User Communication
Enable console administrators to initiate and send secure messages to the right on-call providers
Override the silent switch. OnPage intelligent alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged
Know the exact status of the message with full time-stamped audit trails and message logs.
No more “I didn’t receive the message” excuses!
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants
Escalate alerts to the next group or person if a team member is not available. Enable redundant messaging to phone, SMS and email
Analyze incident response time with real-time reporting. See how many alerts go unanswered and look at trends to help you optimize workflows
Schedule the on-call team as a group or as individuals, eliminating manual errors. Schedule exceptions allow admins to make one-time manual changes to on-call recurring schedules
Streamline after-hours communication by allowing customers to leave a callback number and/or voicemail
OnPage Mobile Application
Send Alerts to Contacts and Groups
Automate the alert notification process. Allow teams to configure escalation policies
Live Status Updates
Receive real-time insights on the status of messages
Attach voicemails to provide additional incident information
Persistent Alerts for up to Eight Hours
Override the Silent switch on ALL mobile devices. Receive persistent alerts for up to eight hours until acknowledged.
Attach Media Files to an Alert
Collaborate with stakeholders through images, videos or documents
Option to Forward an Alert
Forward messages to the next on-call user if the first person is unavailable
Quick Reply Options
Enable users to configure quick reply options and help them save time
Integrate with RMM, PSA, monitoring tools and IoT sensors
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines
Use built-in secure messaging on the application and ChatOps integrations for team collaboration
OnPage Alret is the ultimate. Add notifications redundencies via email, SMS, and phone calls.
Receive alerts on anomalies from RMM, PSA, monitoring tools and IoT sensors via smartphone
Automate alerts using the rule-based algorithm. Allow teams to set escalation policies, alerting the next person if the first doesn’t acknowledge the alert
Prioritize incidents based on severity
Communicate with individuals and groups via secure messages and persistent alerts. Access time-stamped alerts using an audit trail
Override the silent switch and Do Not Disturb (DND) mode. Alert up to five times faster than pagers with persistent alerting for eight hours until acknowledgement.
Manage Teams and Stakeholders
Report on any failed alerting workflows with time-stamped details on escalation fail-over
Easily manage on-call schedules, recurring on-call rotations and shifts. Automate alerts to people according to the set schedule. Schedule exceptions allow admins to make one-time manual changes to recurring on-call schedules
Automate alert escalations to individuals and groups using the rule-based algorithm. Set escalation intervals, factors and orders
View real-time stats on individual and group workloads based on each responders’ alert volume and escalation order
Use built-in two-way messaging, supporting attachments and predefined responses
Group together individuals belonging to certain processes or activities and customize alerts to each group