OnPage Simplifies Critical Alerting and Messaging!
OnPage enhances event response through persistent, high-priority mobile alerting, digital on-call schedules, alert escalations and more. The system is built for response teams, such as those in healthcare and IT support.
Never miss a critical alert with OnPage! Discover how OnPage’s incident management system works and how it streamlines response team workflows.
Intelligent Web Management Console
Enable teams to set escalation policies, alerting the next on-call responder if the first is unavailable
Reports and Audit Trails
Gain intelligent insights into your team’s incident load by month and response performance
Communicate with responders and groups via secure messaging
Enable incident teams to distribute work among responders. Ability to make one-time manual changes to recurring schedules
Two-Way Dispatcher and User Communication
Enable healthcare managers to initiate threaded communications with care team members
OnPage Features for Response Teams
Override the silent switch. OnPage mobile alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged.
Know the exact status of the message with full time-stamped audit trails and message logs.
No more, “I didn’t receive the message” excuses!
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.
Escalate alerts to the next group or responder if an on-call member is unavailable. Enable redundant messaging to phone, SMS and email.
Analyze incident response time with real-time reporting. See how many alerts go unanswered and look at trends to help you optimize workflows.
Schedule the on-call team as a group or as individuals, eliminating manual errors. Schedule exceptions allow managers to make one-time manual changes to on-call, recurring schedules.
Callers can connect with after-hour teams via real-time phone calls. Streamline after-hours communication by allowing callers to leave a callback number and/or voicemail.
Reliable Mobile Application
Send Alerts to Contacts and Groups
Automate the alert notification process. Allow teams to configure escalation policies
Live Status Updates
Receive real-time insights on the status of messages
Attach voicemails to provide additional incident information
Override the silent switch on ALL mobile devices. Receive persistent alerts for up to eight hours until acknowledged
Attach Media Files to an Alert
Collaborate with stakeholders through images, videos or documents
Option to Forward an Alert
Forward messages to the next on-call user if the first person is unavailable
Quick Reply Options
Enable users to configure quick reply options and help them save time
Integrate with RMM, PSA, monitoring tools and IoT sensors. Combine OnPage with electronic health records (EHR) and healthcare scheduling systems
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines
Use built-in secure messaging on the mobile application and communicate with team members promptly
Trigger notifications and add redundancies via email, SMS, and phone calls
Automate alerts using the rule-based algorithm. Allow teams to set escalation policies, alerting the next person if the first doesn’t acknowledge the alert
Prioritize incidents based on event severity. Critical incident alerts are never missed
Communicate with individuals and groups via secure messages and persistent alerts. Access time-stamped alerts using an audit trail
Override the silent switch and Do Not Disturb (DND) mode. OnPage alerts five times faster than pagers and continues to alert for eight hours until acknowledgement
Manage Teams and Stakeholders
Report on any failed alerting workflows with time-stamped details on escalation fail-overs
Easily manage on-call schedules, recurring on-call rotations and shifts. Automate alerts to responders according to the set schedule. Schedule exceptions allow managers to make one-time manual changes to recurring, on-call schedules
Automate alert escalations to responders and groups using the rule-based algorithm. Set escalation intervals, factors and orders
View real-time stats on responder and group workloads based on each responders’ alert volume and escalation order
Use built-in two-way messaging that supports attachments and predefined responses
Group together responders belonging to certain processes or activities and customize alerts to each group