What’s HIPAA-Compliant Messaging?


HIPAA law focuses on privacy and consent to ensure patient confidentiality of their protected health information (PHI). Sensitive patient information must be stored in a secure manner and have the patient’s consent to be shared.

HIPAA legislation passed by the U.S. Congress requires:

  • Upholding patient privacy (Health Insurance Portability and Accountability Act of 1996)
  • The use and disclosure of PHI by “covered entities,” such as health insurers (2003 Privacy Rule)
  • Increased scrutiny of messages containing PHI as well as increased fines for noncompliance of up to $1.5 million (2013 Final Omnibus Rule)

Failure to Meet HIPAA Regulations

HIPAA officials have cited health facilities for exchanging patient information that was neither encrypted nor password protected. When a HIPAA fine is instituted, the fine can reach several millions of dollars.

By exchanging PHI via pagers, patient information can be easily accessed by unauthorized third parties and used to defraud patients and their healthcare providers. Hefty fines will also be distributed.

Achieving HIPAA Compliance

Healthcare institutions are moving toward HIPAA-compliant messaging applications that provide secure messaging and uphold the mandates of HIPAA. The apps enhance clinical communication and collaboration to help facilities improve the patient experience.



HIPAA Compliant



HIPAA Compliant

How to Ensure HIPAA-Compliant Messaging?

When chief information officers (CIOs) introduce HIPAA-compliant messaging apps into their organization, they must maintain reasonable and appropriate administrative, technical and physical safeguards in protecting electronic protected health information (e-PHI).

The Department of Health and Human Services states that organizations must:

  • Ensure the confidentiality, integrity and availability of all electronic protected health information which is created, received, maintained or transmitted.
  • Protect against any reasonably anticipated threats or hazards to the security or integrity of this information.
  • Protect against any reasonably anticipated uses or disclosures of patient information.
  • Ensure compliance by users of the information.

Achieve HIPAA Compliance With a Mobile Pager Alternative

Improved care coordination and transitions of care can occur by equipping physicians with mobile clinical communication and collaboration (CC&C) tools that interoperate with other core components of the care team collaboration ecosystem.

HIPAA-compliant mobile pagers improve care quality, care team effectiveness and—most importantly—the patient experience.

By adopting a HIPAA-compliant mobile alternative, organizations can:


HIPAA Compliant



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OnPage HIPAA-Compliant Messaging

OnPage incorporates HIPAA-compliant messaging, team collaboration, on-call scheduling, alert escalation and more into one user-centric system. The system ensures that critical, time-sensitive messages are never missed. OnPage provides a secure, reliable, fast way to communicate with colleagues for better patient outcomes.

OnPage’s HIPAA-compliant messaging service allows care teams to:

  • Receive critical alerts that bypass the silent switch on all mobile devices.
  • Communicate via encrypted and secure text communications.
  • Create and manage escalation policies.
  • Receive high-priority alerts continuing for up to eight hours until acknowledged.
  • Track messages with SENT, DELIVERED and READ receipts
  • Configure on-call scheduling for multiple individuals without limitation to location, with the ability to create one-time exceptions.
  • Add images and voice attachments to messages to convey more information for better decision-making.
  • Remotely wipe sensitive patient information
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OnPage | New Features and Integrations

Direct Patient-to-Physician Communications

Streamline after-hours communication by allowing patients and caregivers to connect with care teams via one dedicated phone number.

Callers can directly reach on-call physicians on a real-time phone call. Through the live call, callers can immediately communicate their medical needs to the appropriate specialist. Callers can also leave a callback number and/or voicemail that gets “paged” to the on-call care team. This way, all care team members become aware of the caller’s urgent issues.

HIPAA Compliant


OnPage-Amion Integration

The integration combines OnPage intelligent alerts with Amion’s popular scheduling solution. Through the integration, healthcare facilities can give patients instant 24/7 access to on-call physicians while eliminating the costs associated with expensive call center services. Dedicated lines with live call routing capabilities are included in the integration.

OnPage-OpenEMR Integration

Using OnPage’s API, OnPage makes web service requests to OpenEMR records and when the established criteria are met (i.e., a change in the EMR that is significant enough to trigger an alert), OnPage receives a response along with relevant information and files to include in an alert to the appropriate person and/or care team.


Override Silent Switch and DND Mode on All Devices

OnPage is one of the very few incident alerting services to override the silent switch on iOS and Do Not Disturb (DND) mode on all devices. This ensures that all OnPage high-priority, critical alerts are addressed and heard regardless of one’s iOS configurations or system settings.

Complete Administrator-User Secure Communications

System administrators can communicate with on-call members directly on OnPage’s web management console. The complete administrator-user secure communications option enhances team communication and collaboration during urgent patient situations.

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eBook: 8 HIPAA-Compliant Messaging Myths Dispelled

In healthcare, over 68 percent of security breaches are due to the loss or theft of personal mobile devices. Conventional thinking says that this is the fault of smartphone use but in our eBook entitled, “Eight HIPAA-Compliant Messaging Myths Dispelled,” we explore how:

  • Using pagers instead of smartphones hurts the efficiency and security of hospitals
  • Using smartphones in the right way can actually improve patient outcomes and enable them to leave the hospital sooner
  • HIPAA-secure messaging can improve healthcare communications by 43 percent

To get your free copy of our eBook, please fill out the form below.

HIPAA Compliant