OnPage uses the Webhook API to integrate with any third level service. ServiceNow has an Outbound REST Messages API that can be used to integrate OnPage and ServiceNow.
Outbound REST Messages API finally generates the script that can be used with Business Rules, Script Includes, Script Actions and Background Scripts which means that any event in ServiceNow can be sent to OnPage.
The OnPage Smart Alerting Engine allows you to consolidate alerts from ServiceNow to your smartphone in the form of text alerts with attachments. The alert is a persistent ringtone that goes on for 8 hours until the alert message is acknowledged. The Alert Engine allows for message redundancy and alerting across communication channels.
We now have our Incident alert management tool to ensure messages automatically get to the right person at the right time. Audit-trail included. No more checking schedules and manually sending messages. Just schedule the right people on-call and OnPage does the rest.
Schedule on-call personnel
Create escalation policies to ensure critical-messaging continues to escalate until read
Unsuccessful escalations will generate a fail-over report that is sent to a predefined manager.
Along with secure messaging, you have the option to send a voice or picture attachment with your OnPage message. Provide useful information with your notification to facilitate quick resolution of important issues.