OnPage incident management

The OnPage Platform enables users to get the most out of their digital investments, ensuring that RMMs, PSAs, sensors, IOT, APIs, ChatOps and monitoring systems have a reliable means to prioritize and escalate alerts to the right person at the right time ensuring rock-solid readability in it’s service offering.

The OnPage Platform’s escalation policies, message/ alerting redundancies, and scheduling algorithms ensure that a critical alert is never missed. We reduce incident resolution time, improve productivity and advance the digital operations of your business.


The 3 components of the OnPage Incident Management Platform

Alert Engine

  • Alerts can be consolidated to the OnPage platform from any PSA, IOT sensor or RMM to your smartphone in the form of a rich text alert with attachments.
  • Persistent ringtone that goes on for 8 hours until the alert message is acknowledged.
  • Choose the priority of your alerts to prioritize and filter out incidents.
  • Enable message redundancy to SMS and e-mail. You can even set the alert to go out as an alert-as-phone-call with a time interval of your choosing

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Escalation Manager

  • Our rule based algorithm allows users to set their own escalation policy which automates the alert to the next person if first is unresponsive
  • Group incident respondents in the order you wish the alert escalation to go out. Escalation order can be modified making scheduling completely customizable
  • Schedule on-call teams in the digital scheduler ahead of time and allow the algorithm to route alerts to the right people at the right time.

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Postmortem Reporting

  • Our query based reporting allows for Response Management and insights into alert volume.
  • Manage workloads with detailed message audit trails.
  • Design workflows based on downloadable data provided by our reporting engine.
  • Incident postmortems are now easy when you have time stamped records of incident alerts and incident responder acknowledgements.

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Who we help...

Whether to minimize IT infrastructure downtime, or to minimize response time of healthcare providers and MSPs in critical situations, organizations are heavily investing in digitizing their workflows and rely on OnPage for all their secure, HIPAA compliant, critical messaging needs.

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