Enterprise Grade Priority Alerting for Managed Service Providers
Provide your users with cloud-based priority messaging. We offer Intelligent Round-Trip™ Priority Messaging integrated with your RMM and Service Desk. Our solution solves these issues and more in a cost-effective, cloud-based solution that is both secure and scalable. It links your mobile devices into a comprehensive high-availability alert and response system that means no more lost messages.
Improve Client Management
OnPage provides persistent, secure round-trip messaging and alerts to your smartphone. In using dashboards and integrations, you get instant visibility and feedback on alerts. As part of your ITSM, you can track delivery, ticket status, receipt and even responses.
As a result you will improve MTTR and better manage your clients’ ecosystem by decreasing interruptions. As an organization you will improve responsiveness to SLAs and lower your and your clients’ costs.
Expand on-call rotations for ITSM teams across the country or around the globe in 175 countries and 24 time zones. Create on-call shifts based upon local time-zone business hours to facilitate meeting of SLAs. Escalation orders and members can be scheduled, adding even more flexibility and customization of escalation groups.
Reliable and Scalable
The OnPage platform easily scales from one to one thousand users, all the while facilitating collaboration among users. Alerts from monitoring stacks allow teams to respond to disruption more quickly based on alerts they receive. Use low or high priority alerts to enable the proper response and minimize alert fatigue.
Use OnPage’s integration with ticketing and GMS tools to create prominent alerts when incidents occur. Use the integration with OnPage to set off alerts when firewalls are attacked, bandwidth spikes or VPN connectivity is hit. Know immediately when a client’s cybersecurity is at risk and take action.