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WHITE PAPER: How To Enhance ConnectWise Through Critical Alerting
For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.
This white paper details:
- 5 methods to transform ConnectWise into the complete incident management tool through critical alerting
- Transforming tickets to intelligent alerts
- Critical alerting to-dos and what not to-dos
- Alert automation and live ticket updates
Enterprise Grade Priority Alerting for Managed Service Providers
We offer Intelligent Round-Trip™ Priority Messaging that can integrate with your RMM and service desk. Our solution is cloud-based, cost-effective, secure, scalable, and most important – ROCK SOLID RELIABLE!
OnPage turns MSPs to Superheros!
Improve Client Success
Using OnPage you get instant visibility and feedback on alerts. As part of your IT service management, you can track alert delivery, ticket status, and responses.
As a result, you will improve MTTR and better manage your clients’ ecosystem by decreasing service interruptions. As an organization, you will improve responsiveness to SLAs and lower your and your clients’ costs.
OnPage has ready-to-use integrations with tools such as ConnectWise, Kaseya, Veeam, Solarwinds, Nagios and more.
As long as the system sends an email, OnPage can integrate with the system and convert the message into a loud and prominent alert on your smartphone.
Thinking about After Hours Service?
MSPs looking into providing a true 24×7 service to customers can do so with OnPage supporting them. Downtime issues can occur anytime and downtime issues can inflict a significant cost on a customer’s satisfaction as well as the long-term relationship between the MSP and the customer.