OnPage has always empowered IT teams but also amplify alerting capabilities. In the following slides you will see 5 features of OnPage that act as important tools for any IT team to resolve incidents faster OnPage Templates Conference Bridge Dedicated Line + Voice Mail UpTimeRobot Integration Team Availability feature But first… What is OnPage? OnPage … Continued
read moreHere at OnPage our support team is pretty diligent with answering all the questions you might have. Here are a few of the most frequently asked question they get. I am a new user, how do I get an OnPage ID? When connecting to the service for the first time. NOTE: Dispatchers who do not … Continued
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OnPage has developed an exciting new feature for MSPs called The E-mail Gateway which bring together, ConnectWise Manage, The ConnectWise Email Connector and OnPage’s Incident Management System. OnPage instantaneously creates a connection between the client, the ticket created in ConnectWise Manage and the incident responder using OnPage. This enables MSP’s clients to communicate with the … Continued
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There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued
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What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued
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What is Uptime Robot? Uptime Robot is a free tool used to monitor websites . It monitors your websites every 5 minutes and alerts you if your sites are down. Get alerted via e-mail, SMS, Twitter, push, Slack, HipChat and now OnPage through WebHooks. What can you monitor? Here are the types of monitoring available: … Continued
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Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued
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In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued
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While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued
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Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued
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