OnPage incident management

Author: Shawn Lazarus

January 16, 2019 | by Shawn Lazarus

OnPage ConnectWise Manage Integration 3.0

OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who … Continued

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December 5, 2018 | by Shawn Lazarus

Datto Autotask Alerts Revolutionized With OnPage Integration

You asked and we delivered; you and other customers requested a solution that would integrate alert management into Datto’s Autotask PSA capabilities. We at OnPage are excited to announce that this MSP solution is now a reality. OnPage’s integration with Autotask PSA enables MSP teams to benefit from both platforms and their respective capabilities, all … Continued

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December 4, 2018 | by Shawn Lazarus

OnPage’s Datto’s Autotask PSA Integration Improves IT Workflows and Performance for MSPs

OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance. OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask … Continued

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November 29, 2018 | by Shawn Lazarus
fight IT downtime

Reduce IT downtime with incident management

In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued

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November 8, 2018 | by Shawn Lazarus

Improving Hospital Workflow with OnPage Alerting

At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement? Improving hospital workflow is hindered when due to poor on call scheduling … Continued

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November 1, 2018 | by Shawn Lazarus

3 Reasons We’re Excited to Attend IT Nation 2018

In its 14th year, IT Nation is the largest conference of its kind for MSPs and IT solution providers. This year’s event, held next week in Orlando, promises to be better than ever. Here’s why our team is looking forward to it: The speaker lineup is amazing Sir Tim Berners-Lee. Need I say more? Recently … Continued

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September 4, 2018 | by Shawn Lazarus
The downside to using email to manage your on call team

The downside to using email to manage your on call team

There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued

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July 18, 2018 | by Shawn Lazarus
Unified clinical communications

OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued

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July 5, 2018 | by Shawn Lazarus
Incident management platform

SolarWinds Alerts Simplified With OnPage

Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue: too many alerts waking engineers up at night will not only cause tired engineers, but also hurt your team’s effectiveness at maintaining effectiveness. Decreased MTTR: Because there are too many alerts, it will take extra … Continued

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