OnPage incident management

Author: Shawn Lazarus

February 28, 2018 | by Shawn Lazarus

5 Must Haves for IT Teams

OnPage has always empowered IT teams but also amplify alerting capabilities. In the following slides you will see 5 features of OnPage that act as important tools for any IT team to resolve incidents faster OnPage Templates Conference Bridge Dedicated Line + Voice Mail UpTimeRobot Integration Team Availability feature But first… What is OnPage? OnPage … Continued

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February 14, 2018 | by Shawn Lazarus

New OnPage Connectwise Manage Integration feature: Manage stakeholders with E-mail Gateway

OnPage has developed an exciting new feature for MSPs called The E-mail Gateway which bring together, ConnectWise Manage, The ConnectWise Email Connector and OnPage’s Incident Management System. OnPage instantaneously creates a connection between the client, the ticket created in ConnectWise Manage and the incident responder using OnPage. This enables MSP’s clients to communicate with the … Continued

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January 25, 2018 | by Shawn Lazarus

The downside to using email to manage your on call team

There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued

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December 14, 2017 | by Shawn Lazarus

OnPage built-in secure messaging now features templates

What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued

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December 14, 2017 | by Shawn Lazarus

Uptime Robot Integration

What is Uptime Robot? Uptime Robot is a free tool used to monitor websites . It monitors your websites every 5 minutes and alerts you if your sites are down. Get alerted via e-mail, SMS, Twitter, push, Slack, HipChat and now OnPage through WebHooks. What can you monitor? Here are the types of monitoring available: … Continued

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December 5, 2017 | by Shawn Lazarus

OnPage Report: HIPAA Compliant Messaging Myths Dispelled

In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued

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November 28, 2017 | by Shawn Lazarus

3 essential MSP tools to get today!

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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