Author: Shawn Lazarus

August 28, 2017 | by Shawn Lazarus

OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued

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August 23, 2017 | by Shawn Lazarus

MSP Service Level Agreement To Improving Customer Retention

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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August 23, 2017 | by Shawn Lazarus

OnPage Report: The impact of not securing healthcare communications

Recent data from the Journal of Hospital Medicine[1] highlights the battle for secure healthcare communications. Unfortunately, the battle is not progressing as well as one could hope. The statistics cited in the Journal’s July 2017 publication cite the following statistics: Almost 80% of clinicians continue to use pagers. It is the most commonly used technology by hospital-based … Continued

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August 16, 2017 | by Shawn Lazarus

OnPage | A Tour of The Incident Alert Management Platform

OnPage is the industry leading Mobile Critical Messaging and Incident Alert Management System. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments, ensuring that sensors and monitoring systems have a reliable means to escalate abnormality alerts to the right person immediately. OnPage’s escalation policies, redundancies, … Continued

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August 16, 2017 | by Shawn Lazarus

OnPage introduces it’s ServiceNow Integration 

ServiceNow IT Service Management ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes. ServiceNow: … Continued

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August 15, 2017 | by Shawn Lazarus

OnPage can help your team fight IT downtime

Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to … Continued

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August 9, 2017 | by Shawn Lazarus

OnPage + ConnectWise Manage: The Dynamic Duo

OnPage and ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together to tackle: costs incurred from a lack of workflow automation slow response times and … Continued

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August 9, 2017 | by Shawn Lazarus

OnPage Report: HIPAA Compliant Messaging Myths Dispelled

In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued

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