Efficiency is more than just an adjective when it comes to healthcare. It can come with significant consequences. In a healthcare context, lacking efficiency spells patient waiting time at best and significant delays in care delivery or death at worse. As such, improving delivery and efficiency of healthcare must be a major priority of providers … Continued
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Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued
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Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued
read moreRecent data from the Journal of Hospital Medicine[1] highlights the battle for secure healthcare communications. Unfortunately, the battle is not progressing as well as one could hope. The statistics cited in the Journal’s July 2017 publication cite the following statistics: Almost 80% of clinicians continue to use pagers. It is the most commonly used technology by hospital-based … Continued
read moreOnPage is the industry leading Mobile Critical Messaging and Incident Alert Management System. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments, ensuring that sensors and monitoring systems have a reliable means to escalate abnormality alerts to the right person immediately. OnPage’s escalation policies, redundancies, … Continued
read moreServiceNow IT Service Management ServiceNow ITSM software gives you a powerful platform for managing ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. And since it’s built on an enterprise IT cloud platform, no infrastructure is required. ServiceNow ITSM is available to companies of all sizes. ServiceNow: … Continued
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Proper IT management requires proper incident management. Otherwise, you court Murphy’s law at your peril. In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime, lasting short periods to … Continued
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OnPage and ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together to tackle: costs incurred from a lack of workflow automation slow response times and … Continued
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In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued
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While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued
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