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Author: Shawn Lazarus

November 28, 2017 | by Shawn Lazarus
SKINNY The perfect MSP toolkit

3 essential MSP tools to get today!

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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November 21, 2017 | by Shawn Lazarus
SKINNY HERO TEMPLATE 2 sleuth

The Sleuth Journal reports on the importance of scheduling and alert management for on-call IT teams

  The following is an excerpt form the thesleuthjournal.com  Having an IT team on-call is very important to ensuring your company’s end product retains its high level of quality. Without this component, it would be considerably harder for the IT team to get the information they need when issues do arise. Additionally, it would also be … Continued

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November 17, 2017 | by Shawn Lazarus
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How to set up MSP after hours service

Unlike other environments where IT represents a business expense, managed service providers (MSPs) are in a unique position to make money by delivering managed IT services. This gives them a unique set of IT challenges and opportunities – including the chance to create additional revenue by strategically utilizing tools like ConnectWise and OnPage to solve … Continued

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November 13, 2017 | by Shawn Lazarus
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OnPage at IT Nation 2017

OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the 3 day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident alert Management Platform to have … Continued

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November 6, 2017 | by Shawn Lazarus
HERO TEMPLATE MSP Incident Management for MSPs

The Ultimate MSP Incident Response Guide

A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued

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November 6, 2017 | by Shawn Lazarus
HERO TEMPLATE alert fatigue

Overcoming Alert Fatigue within IT Teams

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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October 30, 2017 | by Shawn Lazarus
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Simple healthcare communications promotes HIPAA compliance

When it comes to the sensitive data stored and transmitted within healthcare organizations, complying with the guidelines set out by HIPAA can promote the safety of information as well as the avoidance of fines and potential legal action. However, if the technology is overly complicated or the compliance rules require excessive steps for compliance then … Continued

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