The pressure in the natural gas pipelines under three Massachusetts communities spiked to 12 times their normal level last week, just before the explosions and fires that destroyed dozens of homes and killed an 18-year-old man. Columbia Gas went under fire for their mismanagement of the incident. The NTSB says a Columbia Gas control room … Continued
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An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work … Continued
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Businesses and organizations shouldn’t simply rely on monitoring tools for security management. Such tools don’t provide redundancies, time-stamped audit trails and other elements needed for incident resolution. Also, security threats are rampant and tend to go unchecked even with the most reliable monitoring service. That’s why companies require critical alerting to become aware of security … Continued
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Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a … Continued
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OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wanted to understand the antecedents of alert … Continued
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NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued
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MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
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Reduce IT alert noise and improve productivity In IT Ops, monitors send alerts when thresholds are passed. Unfortunately, these thresholds are responsible for much of the excessive noise. In fact, organizations waste an average of $1.27 million every year responding to the noise of false alerts. Today, it’s no longer enough to simply get alerts. Ops teams … Continued
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How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued
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Use a Cisco Tropo integration with OnPage to create a dedicated phone What is an OnPage-Cisco Tropo dedicated line? OnPage’s built-in critical messaging is great at providing customers with the mechanisms to communicate with their team members and colleagues through rich notifications. However we at OnPage thought we could improve on to the user experience by … Continued
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