Category: IT alerting

April 5, 2023 | by Zoe Collins
Are Pagers Still Used Today?

Time to Upgrade? Why Traditional Pagers Are No Longer Enough

When it comes to time-sensitive events, instant, reliable communication is key.  In the past, pagers were relied on for quick communications as they allowed people to communicate on the go and without access to a landline. But today, the availability of cellphones has made the portability of communication devices a standard feature, and communication technology … Continued

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March 30, 2023 | by Ritika Bramhe
Managing incidents in Energy and Utility companies

Managing Incidents in Energy and Utility Companies

The Need for Incident Management Several challenges impact customers and operations of utilities and energy companies, including aging infrastructure, cybersecurity threats, inclement weather, operational failures and transmission interruptions. These challenges can cause prolonged service disruptions, potentially leading to customer attrition and irreversible damage to businesses. Responding quickly and efficiently to incidents is critical to minimize … Continued

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March 29, 2023 | by Gilad Maayan
Top 5 managed detection and response services

Top 5 Managed Detection and Response Services and How to Choose

What Is Managed Detection and Response (MDR)? Managed Detection and Response (MDR) is an approach to cybersecurity that combines advanced technologies, skilled analysts, and a proactive response process to detect, investigate, and remediate cyber threats. MDR is typically delivered as a service by a third-party provider and includes a range of security capabilities, such as … Continued

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June 3, 2022 | by Ritika Bramhe
xmatters alternatives

Evaluating xMatters Alternatives

Seconds count when mission-critical IT systems break down. Customers are accustomed to seamless experiences, and any impact on the end-user experience due to system breakdown can drive them away. In parallel, the digital estate continues to become complex, and organizations continue to grow their IT tool stack to bring efficiencies to business workflows. This builds … Continued

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March 9, 2022 | by Christopher Gonzalez
Azure Sentinel

What Is Microsoft Azure Sentinel and Why Is It Important?

Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical … Continued

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November 12, 2021 | by Christopher Gonzalez
Automated Alerting

4 IT Challenges Addressed by OnPage Automated Alerting

IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an … Continued

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September 15, 2021 | by Ritika Bramhe
DevOps Burnout

Best Practices to Reduce DevOps Burnout

As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better … Continued

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July 22, 2021 | by Ritika Bramhe
Monitoring best practices

Monitoring and Alerting 101: Monitoring Best Practices

An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to … Continued

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April 2, 2021 | by Ritika Bramhe
SOC

Strategies to Reduce Alert Fatigue in Your SOC Team

In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats.  Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they … Continued

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July 14, 2020 | by Christopher Gonzalez
Email alerting

FYI: Email Alerting Isn’t Enough

Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed.  Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. … Continued

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