In the IT world, support teams race to resolve incidents, ensuring that clients and stakeholders remain satisfied. Yet, many teams struggle to meet time-to-response goals due to ineffective alerting processes, human errors and sluggish procedures. Here are four sequences, showcasing how on-call responders can enhance their operations by adopting an incident alert management platform: Workflow … Continued
Let’s set the scene: You’re an on-call engineer, working for a dedicated support team. Your priorities are twofold, including, (1) speedy incident resolution and (2) satisfying clients and stakeholders. With these demands in mind, you adopt OnPage’s integration with ConnectWise. The integration streamlines the ticketing-to-alerting process, ensuring that your team achieves client service excellence. I’ll … Continued
If you’re an IT professional who has followed our blog, you’re familiar with OnPage and ServiceNow’s integration and their shared commitment to ensuring that critical alerts are never missed. But, did you know that OnPage and ServiceNow just took this powerful integration to the next level? The latest release of the integration provides significant enhancements. … Continued
Ever have this experience? After a miserable commute in stormy weather, you get to your college campus only to find out that it’s been closed for a snow day. Fortunately, this no longer has to be an issue! Mass notification tools enable academic institutions to send timely and urgent notifications to their faculty members or … Continued
OnPage is praised for its award-winning incident alert management platform, providing capabilities and integrations for IT and managed service providers (MSPs). Though known for its SSL encrypted messages, critical alerts and key integrations, OnPage is constantly adding new features to its trusted platform. To keep you up to date, I’ve highlighted four valuable OnPage features … Continued
For MSPs, Datto’s Autotask PSA provides a powerful system, offering ticketing and project management capabilities. Though Autotask is an essential solution tool for MSPs and their teams, it becomes even better with an incident alert management platform integration. Now, if you’re curious to know how Autotask’s integration with incident alert management platforms work, you’re in … Continued
As the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds … Continued
Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to … Continued
In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued
At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement? Improving hospital workflow is hindered due to poor on call scheduling Scheduling … Continued
