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February 3, 2020 | by Alex Tate
patient records

Patient Record Retention: Tips for Compliance and Protection

With the implementation of electronic health records (EHRs) into practices, patient experience has improved, among other advancements at the point of care. These include better access to patient records and highly efficient care delivery. While these are some significant benefits, some practices experience certain drawbacks too, such as temporary slowdown of processes during EHR transition … Continued

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January 23, 2020 | by Gilad Maayan
How Threat Intelligence Can Improve Your Security

How Threat Intelligence Can Improve Your Security

A new cyberattack occurs roughly every 39 seconds. Each of these attacks leaves behind a variety of evidence, including IP addresses, log events and malicious files. This evidence can be incredibly valuable to security teams but only if it’s analyzed and placed in context. There is simply too much attack data from too many sources … Continued

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January 16, 2020 | by Christopher Gonzalez
healthcare technology

Six Healthcare Trends in 2020

In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, … Continued

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January 14, 2020 | by Alex Tate
healthcare

Strategies to Tackle Crisis Communication in Medical Practices

Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to … Continued

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January 6, 2020 | by Gilad Maayan
Live Event Notifications

The Role of Live Event Notifications in Your Incident Response Plan

According to a study from the University of Maryland, a hacking attack occurs every 39 seconds. During a quick coffee break, your systems could be attacked up to a dozen times. Depending on how your alerts are set up, you might miss a dozen or more notifications.  Missed or delayed alerts, and the resulting slow … Continued

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January 6, 2020 | by Christopher Gonzalez
Year-in-review

OnPage Celebrates Successful Year

OnPage welcomes the new year with open arms. Though the team is excited for the new decade, we’d like to look back at our organizational growth and success in 2019.  The previous year consisted of several Gartner mentions and the release of innovative, new OnPage capabilities. This post discusses and provides detail into these notable … Continued

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January 2, 2020 | by Christopher Gonzalez
Five IT Trends to Look Forward to in 2020

Five IT Trends to Look Forward to in 2020

New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution.  This post will provide an in-depth look into five … Continued

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December 26, 2019 | by Christopher Gonzalez
Gartner

Gartner Publishes New Report: Six Smart Steps to ITSM Tools

Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively.  Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued

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December 23, 2019 | by Alex Tate
Healthcare innovation

Horizontal Innovation and Healthcare: Order vs. Chaos

Horizontal innovation refers to the inculcation of technological advancements in different industries and domains of human life. When we imagine how these life-changing technologies are poised to change our lives, at the beginning of their adoption curve, the future is somewhat filled with hopes and fears. Statisticians and logicians have shown their support for the … Continued

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December 21, 2019 | by OnPage Corporation
High and Low-Priority

OnPage: High and Low-Priority Paging

In a world where we get alerts and notifications for anything under the sun, it is important to differentiate which alerts are important and which alerts can be dealt with later. For this very reason, the OnPage platform enables the user to send messages in two different formats: High and low-priority events. Our unique ringtones … Continued

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