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June 22, 2017 | by Shawn Lazarus

The OnPage Guide to IT Service Management

IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words ITSM is the management of end to end IT services … Continued

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June 22, 2017 | by OnPage Corporation

The OnPage Guide to Managed Security as a Service

How MSPs can help clients manage  security as a service On May 12th, an unknown hostile actor wreaked havoc on the British government’s National Health Service, FedEx, Telefonica and Deutsche Bahn with its WannaCry worm. While the attack was eventually disarmed, it was not before it crippled institutions in Europe and Asia. The scary part … Continued

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June 21, 2017 | by OnPage Corporation

3 Reasons to embrace secure messaging for nurses

Smartphones are essential to effective and secure messaging for nurses in a hospital setting. While both doctors and nurses typically have access to a smartphone, doctors and nurses differ significantly in their use of the device. In part, this is because nurses have long been seen as an under-appreciated market for mobile health technology and one … Continued

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June 8, 2017 | by OnPage Corporation
Secure IT Communications When You WannaCry skinny

Vital communications during a cyberattack

Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to prepare for. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer attack, but “when.” But imagine if IT … Continued

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June 8, 2017 | by Shawn Lazarus
blog image template 5 Productivity Strategies for MSPs

OnPage Trend Report: 5 MSP Productivity Strategies

Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. Being busy just means …. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each … Continued

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June 7, 2017 | by OnPage Corporation
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OnPage’s guide to ensure secure doctor patient communication

Since 2008, the data gathered from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has enabled hospital facilities to have a standard set of measures for reporting the overall level of patient satisfaction.  The importance of tracking and understanding patient satisfaction should not be minimized as it is highly correlated with desired outcomes such … Continued

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June 7, 2017 | by OnPage Corporation
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WannaCry highlights need for secure healthcare communications

HCIC fails to ensure persistent communications According to a report in Healthcare Informatics, the biggest concern facing CIOs is their data being compromised. In the wake of the WannaCry worm, this is hardly surprising. When the WannaCry worm hit the UK’s national health service, many of the country’s hospitals were unable to perform routine visits … Continued

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June 1, 2017 | by Shawn Lazarus
blog image template Getting the most out of ChatOps

Getting the most out of ChatOps through OnPage ChatOps Alerts

WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued

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June 1, 2017 | by Shawn Lazarus
blog image template How To Digitize Your MSP Customer Service

OnPage Guide: How To Digitize Your MSP Customer Service

Everyone wants a quick solution to their problem. Your clients are no different. In the world of service, it helps to think like your client when you have to deal with them. What they want is immediate technical support for a wide range of IT issues. They want fast and effective support that allows them … Continued

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May 25, 2017 | by OnPage Corporation
SKINNY HERO TEMPLATE 7 Steps to Mastering On Call Scheduling

OnPage’s 3 Steps to Mastering IT On-Call Scheduling

Almost half of all technology professionals experience on-call as an integral part of their job. The typical IT on-call schedule often spells a 2 am wake up call that ends in a false alarms or for an issue the engineer can do little about.  The results of these sorts of sleep interruptions and tensions inevitably lead … Continued

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