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December 8, 2017 | by Shawn Lazarus
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How to create a service level agreement that helps retain customers

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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December 5, 2017 | by OnPage Corporation
5 STEPS FOR HACKING POST MORTEM REPORTING hero

OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post-mortem reporting as a “written record of an incident, its impact, the actions taken to mitigate … Continued

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December 5, 2017 | by Shawn Lazarus
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OnPage Report: HIPAA Compliant Messaging Myths Dispelled

In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued

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December 4, 2017 | by OnPage Corporation
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How to improve security with a HIPAA compliant messaging app

Hackers are naturally drawn to healthcare because there’s great value in healthcare data. If a credit card has been compromised, the bank can put a stop on the card. The value is gone. But you can’t do that with a medical record. Running in parallel with the trend of healthcare data theft is the fact … Continued

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December 3, 2017 | by Shawn Lazarus
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OnPage Guide: How To Handle After Hours Support For MSPs

While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued

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November 30, 2017 | by OnPage Corporation

Forbes interviews with Judit Sharon

Voyage of entrepreneurship begins with understanding that flexibility trumps all Forbes interviews with Judit Sharon, OnPage’s CEO were authored by contributor Whitney Johnson. In the article, Whitney asks about OnPage’s evolution as a business as well as Judit’s evolution as a CEO.  As the article notes, being CEO requires a commitment to being discovery-driven and … Continued

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November 28, 2017 | by Shawn Lazarus
SKINNY The perfect MSP toolkit

3 essential MSP tools to get today!

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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November 21, 2017 | by Shawn Lazarus
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The Sleuth Journal reports on the importance of scheduling and alert management for on-call IT teams

  The following is an excerpt form the thesleuthjournal.com  Having an IT team on-call is very important to ensuring your company’s end product retains its high level of quality. Without this component, it would be considerably harder for the IT team to get the information they need when issues do arise. Additionally, it would also be … Continued

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November 20, 2017 | by OnPage Corporation
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How do I ensure BYOD security in healthcare?

At OnPage, we often see healthcare administrators pushing back against the use of personal smartphones. Administrators believe that enabling bring-your-own-device (BYOD) presents a security threat in healthcare.  Indeed, BYOD security in healthcare is challenging and leads to many questions. For example, many hospital administrators wonder how they can ensure that ePHI is not intercepted and … Continued

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November 17, 2017 | by Shawn Lazarus
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How to set up MSP after hours service

Unlike other environments where IT represents a business expense, managed service providers (MSPs) are in a unique position to make money by delivering managed IT services. This gives them a unique set of IT challenges and opportunities – including the chance to create additional revenue by strategically utilizing tools like ConnectWise and OnPage to solve … Continued

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