Blog

January 8, 2018 | by OnPage Corporation
answering service

Hey answering services: You, too, are ruled by HIPAA compliance

Answering services and HIPAA compliance Answering services are frequently used by doctors’ offices and practices to take down patient messages and send them over to the doctor at a later time. Often, this set up leads the answering service to either text back the doctor with the patient’s name and phone number.  So, you might … Continued

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January 5, 2018 | by OnPage Corporation
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Giving critical messages a voice

OnPage releases new voicemail features In an era where voice mail is ubiquitous, our customers have been asking for the ability to receive voicemail attachments on their OnPage messages. You know, there are times when you need to send a critical message to your physician or IT professional with a voice mail attachment.  And so … Continued

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January 3, 2018 | by OnPage Corporation

How does your MSP manage security?

Critical alerting allows MSP managed security  to separate noise from attack At ConnectWise 2016, CEO Arnie Bellini said if you’re selling managed services without managed security, you’re selling a hot dog without a bun. And indeed, this is true. But it is equally true that most MSPs worth their salt are already offering cybersecurity to … Continued

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December 21, 2017 | by OnPage Corporation
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HIPAA Compliant Messaging Avoids a HIPAA Fine

Protect Yourself from HIPAA Violations When you Use HIPAA Compliant Messaging Holidays or no holidays, HIPAA fines are always a possibility. That’s why OnPage took the opportunity at the beginning of December to co-produce a webinar with HIPAA scholar and lawyer Matt Fisher. Matt is a partner at the law firm of Mirick & O’Connell … Continued

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December 14, 2017 | by Shawn Lazarus
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OnPage built-in secure messaging now features templates

What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued

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December 14, 2017 | by OnPage Corporation
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OnPage ensures viability of University of Ottawa’s Maternal Health Study

In the U.S. and Canada, one in 10 children ages 5 to 17 are classified as obese. The implications of obesity are severe and can range from insulin resistance, type 2 diabetes, hypertension, poor emotional health, and diminished social well-being. Additionally, obese children tend to become obese adults, making childhood obesity a public health concern. … Continued

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December 13, 2017 | by OnPage Corporation
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Healthcare Messaging and Interoperability

Interoperability – Something the industry can rally around Healthcare messaging applications and architectures are among the fastest growing areas of mobile health.  At last month’s Health Care Messaging Conference, many providers were on display – including yours truly, OnPage. What was interesting about the conference was not just the range of providers  – indeed there were … Continued

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December 11, 2017 | by OnPage Corporation
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33 new ConnectWise integrations to help MSPs

Security Dominates At IT Nation last month in Orlando, there were dozens of ConnectWise integrations on display. Indeed, the purpose of the conference was and is to bring together vendors who take part in the ConnectWise integration ecosystem and provide a platform where they can interact with the larger MSP community. There were also numerous … Continued

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December 8, 2017 | by Shawn Lazarus
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How to create a service level agreement that helps retain customers

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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December 5, 2017 | by OnPage Corporation
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OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post-mortem reporting as a “written record of an incident, its impact, the actions taken to mitigate … Continued

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