OnPage incident management

Blog

January 17, 2018 | by Orlee Berlove

The State of Alerting in the IT Ops world

OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wanted to understand the antecedents of alert … Continued

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January 9, 2018 | by Orlee Berlove

Your artwork is not HIPAA compliant

Chicago art exhibit displays problems of pager use At OnPage, we have long rallied against pagers, highlighting the problems they cause when used as a form of communication between doctors. In many blogs and whitepapers, we have described how: pagers are not secure pagers are easily hacked pagers enable the leaking of protected patient information(PHI). … Continued

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January 8, 2018 | by Orlee Berlove

Hey answering services: You, too, are ruled by HIPAA compliance

Answering services and HIPAA compliance Answering services are frequently used by doctors’ offices and practices to take down patient messages and send them over to the doctor at a later time. Often, this set up leads the answering service to either text back the doctor with the patient’s name and phone number.  So, you might … Continued

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January 5, 2018 | by Orlee Berlove

Giving critical messages a voice

OnPage releases new voicemail functionality In an era where voice mail is ubiquitous, our customers have been asking for the ability to receive voicemail attachments on their OnPage messages. You know, there are times when you need to send a critical message to your physician or IT professional with a voice mail attachment.  And so … Continued

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January 3, 2018 | by Orlee Berlove

How does your MSP manage security?

Critical alerting allows MSP managed security  to separate noise from attack At ConnectWise 2016, CEO Arnie Bellini said if you’re selling managed services without managed security, you’re selling a hot dog without a bun. And indeed, this is true. But it is equally true that most MSPs worth their salt are already offering cybersecurity to … Continued

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December 21, 2017 | by Orlee Berlove

ITSM Incident Management + the Need for Speed

ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to … Continued

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December 21, 2017 | by Orlee Berlove

Improving Hospital Workflow Through Better Clinical Communications

  How to improve your hospitals’ on call scheduling and critical messaging through workflow redesign At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential … Continued

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December 21, 2017 | by Orlee Berlove

HIPAA Compliant Messaging Avoids a HIPAA Fine

Protect Yourself from HIPAA Violations When you Use HIPAA Compliant Messaging Holidays or no holidays, HIPAA fines are always a possibility. That’s why OnPage took the opportunity at the beginning of December to co-produce a webinar with HIPAA scholar and lawyer Matt Fisher. Matt is a partner at the law firm of Mirick & O’Connell … Continued

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December 14, 2017 | by Shawn Lazarus

OnPage built-in secure messaging now features templates

What are OnPage Templates? The OnPage Templates feature enables users to send messages by inputting a pre-defined format. OnPage users can now create messages fast and streamline the formatting of their messages without having to copy/paste formats from old messages. This not only saves time but reduces errors. Users can create unlimited number of templates … Continued

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December 14, 2017 | by Shawn Lazarus

Uptime Robot Integration

What is Uptime Robot? Uptime Robot is a free tool used to monitor websites . It monitors your websites every 5 minutes and alerts you if your sites are down. Get alerted via e-mail, SMS, Twitter, push, Slack, HipChat and now OnPage through WebHooks. What can you monitor? Here are the types of monitoring available: … Continued

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