OnPage incident management

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November 30, 2017 | by Orlee Berlove

Forbes interviews with Judit Sharon

Voyage of entrepreneurship begins with understanding that flexibility trumps all Forbes contributor Whitney Johnson published her interview yesterday with our CEO, Judit Sharon. In the article, Whitney asks many questions about OnPage’s evolution as a business as well as Judit’s evolution as a CEO.  As the article notes, being CEO requires a commitment to being … Continued

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November 28, 2017 | by Shawn Lazarus

3 essential MSP tools to get today!

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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November 21, 2017 | by Shawn Lazarus

The Sleuth Journal reports on the importance of scheduling and alert management for on-call IT teams

  The following is an excerpt form the thesleuthjournal.com  Having an IT team on-call is very important to ensuring your company’s end product retains its high level of quality. Without this component, it would be considerably harder for the IT team to get the information they need when issues do arise. Additionally, it would also be … Continued

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November 20, 2017 | by Orlee Berlove

How do I ensure BYOD security in healthcare?

At OnPage, we often see healthcare administrators pushing back against the use of personal smartphones. Administrators believe that enabling bring-your-own-device (BYOD) presents a security threat in healthcare.  Indeed, BYOD security in healthcare is challenging and leads to many questions. For example, many hospital administrators wonder how they can ensure that ePHI is not intercepted and … Continued

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November 17, 2017 | by Shawn Lazarus

How to set up MSP after hours service

Unlike other environments where IT represents a business expense, managed service providers (MSPs) are in a unique position to make money by delivering managed IT services. This gives them a unique set of IT challenges and opportunities – including the chance to create additional revenue by strategically utilizing tools like ConnectWise and OnPage to solve … Continued

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November 16, 2017 | by Orlee Berlove

IT Outage Communication Best Practices

IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experience significant downtime issues effecting customers. As such, it is very … Continued

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November 16, 2017 | by Shawn Lazarus

Hackers use a $20 Dongle to Hack Messages from Unencrypted Pagers

We recently published a blog article that highlighted seven reasons healthcare should end its love affair with pagers. We should have been more inclusive in our recommendation and suggested that all industries that use pagers should give them the boot. An article that came out this week in The UK Register reiterated the problems befalling … Continued

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November 14, 2017 | by Orlee Berlove

Encryption and Healthcare Mobile Messaging

What’s so hard about the encryption of healthcare mobile messaging? Last week, I came across an interesting article on encryption and healthcare mobile messaging. The article pointed out that pointed out the need for mobile device security when practitioners exchange PHI. Apparently, the Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) … Continued

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November 13, 2017 | by Shawn Lazarus

OnPage at IT Nation 2017

OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the 3 day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident alert Management Platform to have … Continued

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November 13, 2017 | by Orlee Berlove

Replace pagers. Improve physician accountability

Replace pagers with clinical communications platforms to improve physician accountability In a recent article written by Providence Community Health Center’s CMO, Dr. Andrew Saal wrote that his hospital needed to replace pagers to improve physician accountability. By using pagers, physicians had and continue to have a readily available crutch –  a crutch they could use … Continued

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