Blog

August 4, 2017 | by Shawn Lazarus

OnPage + ConnectWise Manage – Handle After Hours Support For MSPs

While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued

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August 1, 2017 | by Bill Van Loon

The Challenge of Interoperability and Hospital Messaging

Interoperability describes the extent to which systems and devices can exchange data, and interpret that shared data. For two systems to be interoperable, they must be able to exchange data and subsequently present that data in a manner that can be understood by a user. Typically, this exchange is thought of in terms of how … Continued

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August 1, 2017 | by Shawn Lazarus

OnPage can help if you are done with messy alerting

  Server downtime means company downtime and OnPagle helps you tackle downtime by streamlining the incident resolution life-cycle. OnPage integrates with your monitoring tools to give a voice to detected incidents. OnPage helps drive down response time by connecting incidents to people, right on your mobile device. OnPage allows you to send messages to multiple … Continued

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August 1, 2017 | by Shawn Lazarus

OnPage Report: Pager security in healthcare

The threats posed by unencrypted pagers We recently had a chance to interview Adam Greene, a lawyer in Washington D.C. with the firm Davis Wright Tremaine LLP. One of Adam’s most intriguing cases occurred in 2014 with a hospital client. This hospital’s doctors and staff used pagers to routinely communicate about a patient’s status or … Continued

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July 27, 2017 | by Orlee Berlove

OnPage 2.0

What is OnPage 2.0? Over the past few months we have been meticulously adding to our core functionality. While we are always updating our code to improve our customers’ experience, these most recent updates are almost transformational. We have now developed what we affectionately call OnPage 2.0 OnPage 2.0 represents the updated technology and functionality … Continued

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July 27, 2017 | by Shawn Lazarus

OnPage: Support Awakens

The OnPage Incident Alert Management Platform enables IT teams especially support teams to effectively work in on-call rotations. By using the OnPage smart alerting engine, IT on-call rotations can separate alerts from noise and ensure that they receive proper alerting with appropriate levels of notification. Manage alert noise by ensuring only high-priority alerts are delivered … Continued

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July 27, 2017 | by Shawn Lazarus

OnPage + ConnectWise Manage Integration 2.0

OnPage announced its collaboration with ConnectWise in 2015. Since that time, has seen its MSP customers flock to the integration to solve many of their Incident management needs. Today, OnPage leverages the robust capabilities of the ConnectWise API to allow its users seamless access to OnPage from within the ConnectWise interface. Not only can IT … Continued

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July 25, 2017 | by Bill Van Loon

BYOD and secure messaging

Sixty-nine percent of CIOs said their hospitals see mobile strategies as a key initiative to improve clinical and operational outcomes. –MedCityNews.com This statistic presents a strong viewpoint on how healthcare sees its future and how technology will play into it. Clearly, mobile will play a major part. However, the question that remains is whose mobile … Continued

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July 20, 2017 | by Orlee Berlove

How Top Performing Organizations Do IT Operations Managment

According to a 2017 study, 55% of organizations are looking to improve the accuracy, timeliness and relevance of IT alerting, notification and IT operations management. Alerting is a key component of IT operations management and readiness. Second only to cloud, IT monitoring and IT alerting are believed to be the most important monetary investment for … Continued

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July 20, 2017 | by Orlee Berlove

OnPage Provides Improved Incident Control and Visibility with Enhanced ConnectWise Manage Integration

ConnectWise Manage users now now have control over SLAs directly from their mobile device OnPage, the industry’s leading mobile critical messaging and Incident Alert Management System, today announces its enhanced integration with ConnectWise Manage. ConnectWise Manage is the ticketing solution used by 2 out of every 3 incident responders to manage their customers’ critical events. With … Continued

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