Blog

June 14, 2017 | by Orlee Berlove

OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post-mortem reporting as a “written record of an incident, its impact, the actions taken to mitigate … Continued

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June 14, 2017 | by Orlee Berlove

OnPage Whitepaper: 8 HIPAA Compliant Messaging Myths Dispelled

In 2016, almost 85%  of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to conclude that … Continued

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June 14, 2017 | by Shawn Lazarus

OnPage Guide: How To Handle After Hours Support For MSPs

While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued

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June 8, 2017 | by Orlee Berlove

Vital communications during a cyberattack

Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to prepare for. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer attack, but “when.” But imagine if IT … Continued

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June 8, 2017 | by Shawn Lazarus

OnPage Trend Report: 5 MSP Productivity Strategies

Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. Being busy just means …. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each … Continued

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June 7, 2017 | by Orlee Berlove

OnPage’s guide to ensure secure doctor patient communication

Since 2008, the data gathered from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has enabled hospital facilities to have a standard set of measures for reporting the overall level of patient satisfaction.  The importance of tracking and understanding patient satisfaction should not be minimized as it is highly correlated with desired outcomes such … Continued

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June 7, 2017 | by Orlee Berlove

WannaCry highlights need for secure healthcare communications

HCIC fails on ensuring persistent communications According to a report in Healthcare Informatics, the biggest concern facing CIOs is their data being compromised. In the wake of the WannaCry worm, this is hardly surprising. When the WannaCry worm hit the UK’s national health service, many of the country’s hospitals were unable to perform routine visits … Continued

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June 1, 2017 | by Shawn Lazarus

Getting the most out of ChatOps through OnPage ChatOps Alerts

WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued

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June 1, 2017 | by Shawn Lazarus

OnPage Guide: How To Digitize Your MSP Customer Service

Everyone wants a quick solution to their problem. Your clients are no different. In the world of service, it helps to think like your client when you have to deal with them. What they want is immediate technical support for a wide range of IT issues. They want fast and effective support that allows them … Continued

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May 25, 2017 | by Orlee Berlove

OnPage’s 3 Steps to Mastering IT On-Call Scheduling

Almost half of all technology professionals experience on-call as an integral part of their job. Life for an IT on-call often means 2 am wake up calls for false alarms or for issues the engineer can do little about.  The results of these sorts of sleep interruptions and tensions inevitably lead to alert fatigue which is … Continued

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