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December 4, 2018 | by Shawn Lazarus
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OnPage’s Datto’s Autotask PSA Integration Improves IT Workflows and Performance for MSPs

OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance. OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask … Continued

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November 29, 2018 | by Shawn Lazarus
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Reduce IT downtime with incident management

In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued

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November 13, 2018 | by Paula Crerar
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Takeaways from IT Nation 2018

I had a wonderful time at IT Nation 2018 last week, getting to know many of you at the OnPage booth and during networking breaks. I also learned so much from the breakout sessions, not only from the knowledgeable speakers who shared ideas, best practices and experiences out in the field but also from the … Continued

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November 8, 2018 | by Shawn Lazarus
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Improving Hospital Workflow with OnPage Alerting

At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement? Improving hospital workflow is hindered when due to poor on call scheduling … Continued

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November 1, 2018 | by Shawn Lazarus
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3 Reasons We’re Excited to Attend IT Nation 2018

In its 14th year, IT Nation is the largest conference of its kind for MSPs and IT solution providers. This year’s event, held next week in Orlando, promises to be better than ever. Here’s why our team is looking forward to it: The speaker lineup is amazing Sir Tim Berners-Lee. Need I say more? Recently … Continued

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October 26, 2018 | by OnPage Corporation
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ITSM Incident Management + the Need for Speed

ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to … Continued

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October 9, 2018 | by Christopher Gonzalez
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OnPage to Provide Florida With Critical Communication for Hurricane Michael 

OnPage the global leader in Incident Alert Management and mass notification aims to help people connect with each other and provide their communities and businesses with critical communication tools free-of-charge for one month during Hurricane Michael. Tropical storm Michael has become a hurricane and is moving towards the Gulf of Mexico and is still likely to … Continued

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September 19, 2018 | by Shawn Lazarus
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Massachusetts Natural Gas Explosions – A Lesson in The Importance of Alert Automation

The pressure in the natural gas pipelines under three Massachusetts communities spiked to 12 times their normal level last week, just before the explosions and fires that destroyed dozens of homes and killed an 18-year-old man. Columbia Gas went under fire for their mismanagement of the incident. The NTSB says a Columbia Gas control room … Continued

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September 11, 2018 | by Christopher Gonzalez
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An MSP’s Guide to Happy Customers

An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work … Continued

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September 4, 2018 | by Shawn Lazarus
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The downside to using email to manage your on call team

There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued

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