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September 19, 2018 | by Shawn Lazarus
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Massachusetts Natural Gas Explosions – A Lesson in The Importance of Alert Automation

The pressure in the natural gas pipelines under three Massachusetts communities spiked to 12 times their normal level last week, just before the explosions and fires that destroyed dozens of homes and killed an 18-year-old man. Columbia Gas went under fire for their mismanagement of the incident. The NTSB says a Columbia Gas control room … Continued

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September 11, 2018 | by Christopher Gonzalez
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An MSP’s Guide to Happy Customers

An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work … Continued

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September 4, 2018 | by Shawn Lazarus
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The downside to using email to manage your on call team

There are a number of reasons why email is predominately used to manage an incident. Everyone usually has access to email and the email technology has already been “paid for”. Therefore it’s easy to think of email as being a cheap resource that’s easy for MSPs to use. But easy isn’t always best…or even appropriate. … Continued

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August 29, 2018 | by OnPage Corporation
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Rock-solid MSP critical alerting

OnPage Gets Dynamic Network Solutions Across the Finish Line Dynamic Network Solutions, located in the greater Washington D.C. area, prides itself in providing the highest quality customer service. The company works extensively with its customers to manage client needs and provide them with significant training to avoid unwanted security incidents and downtime. Dynamic Network Solutions … Continued

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August 22, 2018 | by Christopher Gonzalez
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Completing IT Security With Critical Alerting

Businesses and organizations shouldn’t simply rely on monitoring tools for security management. Such tools don’t provide redundancies, time-stamped audit trails and other elements needed for incident resolution. Also, security threats are rampant and tend to go unchecked even with the most reliable monitoring service. That’s why companies require critical alerting to become aware of security … Continued

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July 25, 2018 | by Christopher Gonzalez
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The Real Cost of Healthcare Miscommunication

Introduction Miscommunication isn’t just about the frustration that ensues when direction isn’t followed or understood by colleagues. For the healthcare industry, miscommunication could mean the loss of billions of dollars and endangering the lives of patients. That’s why physicians must implement a clinical communication solution to avoid the risks associated with poor, care team collaboration … Continued

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July 18, 2018 | by Shawn Lazarus
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OnPage: Unified clinical communications for care teams

Gone are the days when a patient could go into a healthcare facility and only see one physician from start to finish. Today, care teams are replacing the traditional approach to healthcare. These newer models are more patient-centered and include “Teamlets ” and “Family Team Care ” as part of their approach. In order for … Continued

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July 17, 2018 | by OnPage Corporation
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True cost of breached patient data

 Data breaches highlights why we need secure messaging for doctors Statistics published by the Journal of Hospital Medicine in July 2017 show that despite the persistent campaign to educate the healthcare community about the problematic nature of pagers  and unsecured messaging, both continue to be popular technologies. According to the Journal: Almost 80% of clinicians continue to … Continued

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July 5, 2018 | by Shawn Lazarus
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SolarWinds Alerts Simplified With OnPage

Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue: too many alerts waking engineers up at night will not only cause tired engineers, but also hurt your team’s effectiveness at maintaining effectiveness. Decreased MTTR: Because there are too many alerts, it will take extra … Continued

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June 28, 2018 | by Christopher Gonzalez
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6 Reasons to Think of Pager Replacement Options

Antiquated pieces of technology create setbacks in every industry, and in healthcare – it’s the pager! Pagers are still being used even though they’re not HIPAA-compliant and the infrastructure supporting them is dying out. That’s why doctors and healthcare personnel alike need an advanced way to communicate and protect patient information. Here are six reasons … Continued

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