Blog

November 8, 2017 | by Orlee Berlove

OnPage’s Third Quarter Revenue Surpasses Growth Goals

OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide.  These latest results come from OnPage’s growth … Continued

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November 7, 2017 | by Orlee Berlove

The UK also falls out of love with pagers

Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued

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November 6, 2017 | by Shawn Lazarus

The Ultimate Incident Response Guide

A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued

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November 6, 2017 | by Shawn Lazarus

Overcoming Alert Fatigue within IT Teams

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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November 6, 2017 | by Orlee Berlove

Alert Fatigue in Healthcare

4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued

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November 3, 2017 | by Shawn Lazarus

OnPage ConnectWise Manage Integration 3.0

OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who … Continued

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November 2, 2017 | by Orlee Berlove

Improving Incident Response Management

How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code … Continued

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November 2, 2017 | by Shawn Lazarus

OnPage + ConnectWise Unite delivers solutions to reclaim your time 

OnPage is in the business of saving it’s customers valuable time by mitigating human error and automating the entire alert management process. In the same vein our partners at ConnectWise and Cisco have joined hands to create a unique pilot program aimed at saving their customers time and improving overall efficiency. ConnectWise UNITE for Cisco … Continued

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October 31, 2017 | by Orlee Berlove

Cloud Management for MSPs

Cloud management for MSPs has become a huge opportunity. However, fFor many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be sufficient. This confusion … Continued

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October 31, 2017 | by Orlee Berlove

OnPage: Making sure alerts get noticed with Email Redundancy feature

We realize that alerting is stressful. Whether you are working in Ops, Dev, NOC, helpdesk or on-call, you never want to miss a critical alert because so much rests on making sure that critical incidents are cataloged, heard and acted upon. Every minute that impaired technology persists results in downtime, which in turn hurts an … Continued

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