OnPage incident management

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November 10, 2017 | by Orlee Berlove

Incident Response Management Plan Best Practices

An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they experience major IT incidents and IT downtime several times a year, one … Continued

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November 10, 2017 | by Orlee Berlove

NoOps and the Need for Critical Alerting

NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued

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November 8, 2017 | by Orlee Berlove

OnPage ensures physician accountability and HIPAA compliance for Providence Community Health Center

Client Spotlight: Providence Community Health Center The following article was written by Dr. Andrew Saal, Chief Medical Officer at Providence Community Health Centers in Providence, Rhode Island. For the last three decades, our physicians and practitioners have stayed in touch using state of the art technology from 1990. Luckily, not much has changed in the … Continued

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November 8, 2017 | by Orlee Berlove

OnPage’s Third Quarter Revenue Surpasses Growth Goals

OnPage experiences 30% year over year growth OnPage Corporation, the first-to-market Incident Alert Management Platform, today announced an over 30% year-over-year increase in revenue growth from its enterprise business. Since its start in 2011, OnPage has been consistently cash flow positive and today has over 30,000 customers worldwide.  These latest results come from OnPage’s growth … Continued

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November 7, 2017 | by Orlee Berlove

The UK also falls out of love with pagers

Pagers cost the UK’s Health System Millions This past September, the UK’s National Health Service (NHS) reported that by simply replacing pagers, they could save £2.7 Million ($3.6 Million) per year. At present, the NHS spends almost £6.6 Million ($8.7 Million) supporting the under-performing service and staff want the NHS to find alternatives. Shadow Communications … Continued

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November 6, 2017 | by Shawn Lazarus

The Ultimate MSP Incident Response Guide

A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued

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November 6, 2017 | by Shawn Lazarus

Overcoming Alert Fatigue within IT Teams

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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November 6, 2017 | by Orlee Berlove

Alert Fatigue in Healthcare

4 Paths to minimize alert fatigue in healthcare While long an issue in IT, alert fatigue in healthcare has only recently been recognized as a significant issue. In healthcare, the term alert fatigue describes how busy workers become desensitized to safety alerts resulting from clinical decision support (CDS) systems or electronic health records (EHR) and … Continued

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November 3, 2017 | by Shawn Lazarus

OnPage ConnectWise Manage Integration 3.0

OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who … Continued

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November 2, 2017 | by Orlee Berlove

Improving Incident Response Management

How to ensure proactive communications during an IT outage In the world of IT outages and IT operations, incident response management plays significantly into how quickly the issue is resolved. The cause of the outage could be the result of a network configuration change, software upgrade, scheduled maintenance, surge capacity failure or simply a code … Continued

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