Blog

May 24, 2017 | by Shawn Lazarus

OnPage Trend Report: The Perfect MSP Toolkit

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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May 23, 2017 | by Orlee Berlove

OnPage’s 9 Questions to Ask Before Adopting Secure Text Messaging For Healthcare

Which secure texting solutions questions should you ask? A report from 2016 noted that as many as 90 percent of hospitals still use pagers. The reasons for continued use of pagers vary from hospital to hospital yet they boil down to the following three points: Cost – alternative technologies would be expensive Technology changes – … Continued

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May 22, 2017 | by Orlee Berlove

At LiveWorx 2017, OnPage-ThingWorx Integration Gets Highlighted

By the year 2020, there will be over 50 billion devices connected to the internet on this planet. Devices ranging from healthcare to manufacturing will become obsolete if they cannot connect to other platforms in the field. Yet how can companies who desire to be part of the IoT revolution jump onto the connected bandwagon … Continued

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May 18, 2017 | by Orlee Berlove

The OnPage Guide to Mastering Escalation Management

Escalation for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on … Continued

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May 17, 2017 | by Orlee Berlove

Moving from break-fix to managed services

MSP’s Guide To Happy Customers An MSPs’ ability to work effectively at their job depends on their technical expertise. However, their ability to ensure customer satisfaction is what will maintain current clients and win over future ones. Clearly, a successful MSP is more than just technical expertise. So, given this reality, MSPs need to be … Continued

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May 16, 2017 | by Shawn Lazarus

Smart Doctors Use Smartphones

Why BYOD in healthcare is important Technology is ever-changing but in healthcare, the adoption of new technologies is often slow. One good example is demonstrated by healthcare’s use of smartphones over pagers. Eight years ago, only half of doctors used smartphones for work.Today, that number has grown to a healthy 84% which while more robust … Continued

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May 11, 2017 | by Orlee Berlove

The 3 Ways to Improve IT Incident Management

The IT Incident Management Manifesto Effective IT incident management is concerned with deviations from, and threats to, the standard operation of services. During the course of time, even the best IT of department will experience incidents. How IT reacts to incidents is a key driver of  MTTR (mean time to repair) as well as customer … Continued

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May 10, 2017 | by Shawn Lazarus

The Incident Management Guide for MSPs

MSP service desks primarily work with tickets to ensure effective incident management.  For example, if a service interruption occurs for an MSP’s client, a service ticket is created. Managing incidents for multiple accounts, however, is a challenge for MSPs. As such, MSPs need an incident management system to handle IT incidents from different clients under … Continued

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May 9, 2017 | by Orlee Berlove

How to solve healthcare’s on-call management problem

On-call management’s long tail At its best, on-call management in healthcare can be labeled as inefficient. Yet on-call has a long tail. Poor communication starts with poor on-call hygiene which hinders subsequent communications. Physicians, nurses and other caregivers do not spend enough time communicating about the patient’s needs because they have difficulty reaching other clinicians and … Continued

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May 4, 2017 | by Orlee Berlove

Improve IT alert management

Reduce IT alert noise and improve productivity In IT Ops, monitors send alerts when thresholds are passed. Unfortunately, these thresholds are responsible for much of the excessive noise. In fact, organizations waste an average of $1.27 million every year responding to the noise of false alerts. Today, it’s no longer enough to simply get alerts. Ops teams … Continued

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