OnPage incident management

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December 14, 2017 | by Orlee Berlove

OnPage ensures viability of University of Ottawa’s Maternal Health Study

In the U.S. and Canada, one in 10 children ages 5 to 17 are classified as obese. The implications of obesity are severe and can range from insulin resistance, type 2 diabetes, hypertension, poor emotional health, and diminished social well-being. Additionally, obese children tend to become obese adults, making childhood obesity a public health concern. … Continued

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December 13, 2017 | by Orlee Berlove

Healthcare Messaging and Interoperability

Interoperability – Something the industry can rally around Healthcare messaging applications and architectures are among the fastest growing areas of mobile health.  At last month’s Health Care Messaging Conference, many providers were on display – including yours truly, OnPage. What was interesting about the conference was not just the range of providers  – indeed there were … Continued

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December 11, 2017 | by Orlee Berlove

33 new ConnectWise integrations to help MSPs

Security Dominates At IT Nation last month in Orlando, there were dozens of ConnectWise integrations on display. Indeed, the purpose of the conference was and is to bring together vendors who take part in the ConnectWise integration ecosystem and provide a platform where they can interact with the larger MSP community. There were also numerous … Continued

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December 8, 2017 | by Shawn Lazarus

How to create a service level agreement that helps retain customers

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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December 5, 2017 | by Orlee Berlove

OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post-mortem reporting as a “written record of an incident, its impact, the actions taken to mitigate … Continued

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December 5, 2017 | by Shawn Lazarus

OnPage Report: HIPAA Compliant Messaging Myths Dispelled

In 2016, almost 85% (1) of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion (2) also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to … Continued

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December 4, 2017 | by Orlee Berlove

How to improve security with a HIPAA compliant messaging app

Hackers are naturally drawn to healthcare because there’s great value in healthcare data. If a credit card has been compromised, the bank can put a stop on the card. The value is gone. But you can’t do that with a medical record. Running in parallel with the trend of healthcare data theft is the fact … Continued

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December 3, 2017 | by Shawn Lazarus

OnPage Guide: How To Handle After Hours Support For MSPs

While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued

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November 30, 2017 | by Orlee Berlove

Forbes interviews with Judit Sharon

Voyage of entrepreneurship begins with understanding that flexibility trumps all Forbes contributor Whitney Johnson published her interview yesterday with our CEO, Judit Sharon. In the article, Whitney asks many questions about OnPage’s evolution as a business as well as Judit’s evolution as a CEO.  As the article notes, being CEO requires a commitment to being … Continued

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November 28, 2017 | by Shawn Lazarus

3 essential MSP tools to get today!

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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