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December 26, 2019 | by Christopher Gonzalez
Gartner

Gartner Publishes New Report: Six Smart Steps to ITSM Tools

Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively.  Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued

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December 23, 2019 | by Alex Tate
Healthcare innovation

Horizontal Innovation and Healthcare: Order vs. Chaos

Horizontal innovation refers to the inculcation of technological advancements in different industries and domains of human life. When we imagine how these life-changing technologies are poised to change our lives, at the beginning of their adoption curve, the future is somewhat filled with hopes and fears. Statisticians and logicians have shown their support for the … Continued

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December 21, 2019 | by OnPage Corporation

OnPage: High and Low Priority

In a world where we get alerts and notifications for anything under the sun it is important to differentiate which alerts are important and which alerts can be dealt with later. For this very reason, the OnPage platform enables the user to send messages in two different formats: High Priority and Low Priority. Our unique … Continued

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December 18, 2019 | by Christopher Gonzalez
Gartner

OnPage Mentioned in Gartner’s Clinical Communication and Collaboration Guide 2019

Gartner Research provides insight into the healthcare industry, recommending robust clinical communication and collaboration (CC&C) solutions or technologies.  OnPage is mentioned in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. At its core, Gartner recommends OnPage to organizations looking to streamline clinical workflows … Continued

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December 16, 2019 | by Ritika Bramhe
legal communications

Importance of 24×7 Communications in a Legal Setting

At OnPage, we communicate and interact with legal practices, understanding how their needs are changing, while helping them transform their operations. Through these conversations, we learned that an increasing number of practices look to transition to 24×7 after-hour communications, allowing potential and existing clients to reach legal practitioners (i.e., lawyers) at any time. With 24×7 … Continued

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December 11, 2019 | by Noor Khayyat
five ways how onpage reduces physician burnout

Five Ways How OnPage Reduces Physician Burnout

Physicians surveyed listed administrative tasks as a key cause of frustration and physician burnout. Accordingly, this results in workplace issues including, delays in communication, mishaps in surgery and monitoring failures. Fortunately, OnPage curated its HIPAA-compliant, clinical communications solution to help reduce physician burnout and improve care team collaboration, preventing dire consequences in the process. OnPage’s … Continued

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December 3, 2019 | by Christopher Gonzalez
How to run a 24x7 MSP

Revisited: How to Run a 24×7 MSP

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service.  Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, … Continued

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November 25, 2019 | by Ritika Bramhe
Hacked pagers

Sensitive Medical Data Hacked by Unsophisticated Software

There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager.  Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. … Continued

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November 16, 2019 | by OnPage Corporation
IT Outage Communication

IT Outage Communication Best Practices

IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experience significant downtime issues effecting customers. As such, it is very … Continued

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November 12, 2019 | by Noor Khayyat
Two-way Dispatcher and User Communications

OnPage’s New Complete Administrator-User Secure Communications

OnPage is pleased to announce a new, innovative complete administrator-user secure communications feature launching next month, allowing system administrators to communicate with on-call healthcare providers. OnPage wanted to launch a feature, where a console dispatcher can initiate and send secure messages to the right providers.  After receiving a dispatcher message, on-call providers can reply back … Continued

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