OnPage is a cutting-edge technology company and the global leader in mobile secure messaging and incident alert management. OnPage enables effortless and contextual digital interactions between incident teams and business stakeholders. Built around the incident resolution lifecycle, the platform enables organizations to get the most out of their digitization investments.
Read about how Lehigh Valley Technology Company improved customer service by speeding up incident response by 300%
Many MSPs only offer 9am-5pm Monday-Friday coverage over 24×7 managed IT services. Why? More often than not, MSPs favor extending the support window, but simply don’t have the bandwidth or internal resources needed.
Dynamic Network Solutions (DNS) is a boutique MSP that needs to operate 24 x 7 to support their clients. Before bringing on OnPage, DNS had to rely on a convoluted and expensive set-up to provide customers with 24×7 service. This workflow was hard on the customer and brought DNS close to violating their SLAs.
If you want to run a 24×7 MSP, after-hours service is a fact of life! It’s not the most pleasant aspect of the job but with a few fixes, after-hours servicing can be a profitable, head-ache-free and organized enterprise.
A resource for MSPs who want to get an idea of what OnPage can do for them.
The emergence of Managed Security Service Providers (MSSP) is due the growing number of security threats that companies face today. But are MSSPs eating into MSPs’ share of the business. Are MSSPs a threat to MSP business models? Is there opportunity for MSPs to add managed security services to their portfolio?
OnPage loves our MSP customers because they are an active bunch who work with us to create better solutions. Many of their suggestions have been incorporated into our latest release of the OnPage + ConnectWise Manage integration.
OnPage + ConnectWise Manage have been helping MSPs for the past 2 years with faster incident resolution and improved response times. We’ve put together a whimsical e-book that walks you through the best way to use OnPage and ConnectWise Manage together
66% of IT professionals stated their organization wouldn’t recover from a cyber attack or a similarly paralyzing event. Is your company one of them?
For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.