Category: MSP

November 17, 2017 | by Shawn Lazarus

How to set up MSP after hours service

Unlike other environments where IT represents a business expense, managed service providers (MSPs) are in a unique position to make money by delivering managed IT services. This gives them a unique set of IT challenges and opportunities – including the chance to create additional revenue by strategically utilizing tools like ConnectWise and OnPage to solve … Continued

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November 13, 2017 | by Shawn Lazarus

OnPage at IT Nation 2017

OnPage loves going to IT Nation every year and IT Nation 2017 was no different. We met hundreds of our MSP customers over the 3 day period who made us feel the love. ConnectWise currently integrates with about 200 vendors and OnPage enjoys the privilege of being the only Incident alert Management Platform to have … Continued

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November 6, 2017 | by Shawn Lazarus

The Ultimate Incident Response Guide

A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks and other critical incidents. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have an … Continued

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October 31, 2017 | by Orlee Berlove

Cloud Management for MSPs

Cloud management for MSPs has become a huge opportunity. However, fFor many MSPs, cloud has become a mixed bag. Approximately 80% of an MSP ‘s customers are SMBs and many of them confuse Cloud and Saas and put them in the same grouping, assuming they need one when the other might be sufficient. This confusion … Continued

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October 26, 2017 | by Shawn Lazarus

Disaster Recovery Planning for MSPs

In the past few months, the southern United States has experienced significant damage from the ravages of hurricanes Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at a lesser degree of intensity such as a tropical storm, the results can take the form of significant damages … Continued

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October 25, 2017 | by Shawn Lazarus

5 Steps to better after-hours MSP support

The habits of highly effective MSP At OnPage, we spend a lot of time speaking to MSPs and learning about the growth of IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tool is not a job that small businesses can or should attempt to purchase on their … Continued

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October 18, 2017 | by Orlee Berlove

How to Grow Your MSP

As an MSP, you understand your customers’ business challenges. However, to grow your MSP, you need to turn this understanding into profit. By realizing that customers need someone to own the responsibility for their IT infrastructure, cloud and alerting, MSPs can go quite far.  But how can MSPs turn this understanding into a way to … Continued

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September 28, 2017 | by Shawn Lazarus

OnPage e-book: Prepare for an IT outage

A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from an IT outage. A growing trend is to let MSPs handle cyberattacks and other critical incidents that lead to an IT outage. Those … Continued

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August 31, 2017 | by Orlee Berlove

SaaS: The New MSP Paradigm

SaaS for MSPs SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management … Continued

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August 23, 2017 | by Shawn Lazarus

MSP Service Level Agreement To Improving Customer Retention

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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