Introduction In our previous blog from the ConnectWise series titled “OnPage-ConnectWise Incident Alert Management Workflows,” we discussed how customers are optimizing their investments in ConnectWise PSA. Now, we’re excited to present a new and powerful workflow specifically designed for after-hours that addresses the evolving needs of IT and Managed IT clients. Developed through a close … Continued
Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions. MSP Strategies to Support Businesses in a Recession In this guide, … Continued
If you have been following the financial news lately, you have surely become all too familiar with the challenging economic conditions that have emerged in 2022. Though the primary concern in the media is how a recession will affect consumers, the impact on businesses must also be considered. As rising inflationary concerns put pressure on … Continued
Managed service providers (MSPs) need an IT help desk to address and answer the technical questions of clients. In the modern MSP environment, the IT help desk is the primary source of contact between customers and knowledgeable, responsive support personnel. Successful help desks are customer oriented and encourage clients to report IT incidents when they … Continued
The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued
Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 … Continued
2020 was an unpredictable year that presented several challenges, such as the outbreak of the coronavirus (COVID-19) pandemic. As part of the “new normal,” the world has adopted infection prevention procedures. The 2020 calendar year was defined by face coverings, constant sanitization and physical distancing. At its core, the year was an exhausting, surreal 12-month … Continued
In the past few months, the southern United States has experienced significant damage from the ravages of hurricanes Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at a lesser degree of intensity such as a tropical storm, the results can take the form of significant damages … Continued
On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued
New Jersey-based service provider Cognizant is the latest victim of the Maze ransomware attack. This is an unfortunate reality check, proving that hackers don’t stop their calculated, malicious activities for COVID-19. Accordingly, managed service providers (MSPs) are still largely vulnerable to these malicious crimes. This post provides insight into the latest Maze ransomware attack, followed … Continued
