More companies than ever are looking into means to secure their IT infrastructure. A recent PWC survey noted that two thirds of the 1,409 CEOs the company surveyed see more threats overall today than three years ago. As a result, the world is also seeing an emergence in Managed Security Service Providers (MSSP) to help … Continued
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OnPage Corporation today announced that it has become a member of the MSPAlliance. MSPAlliance is the oldest Managed Services group and the only Accrediting and Standards based body created specifically for the Managed Services Industry. With over 30,000 corporate members worldwide, the MSPAlliance is a very powerful and influential global network of IT professionals. MSPAlliance … Continued
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OnPage Gets Dynamic Network Solutions Across the Finish Line Dynamic Network Solutions, located in the greater Washington D.C. area, prides itself in providing the highest quality customer service. The company works extensively with its customers to manage client needs and provide them with significant training to avoid unwanted security incidents and downtime. Dynamic Network Solutions … Continued
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OnPage has developed an exciting new feature for MSPs called The E-mail Gateway which bring together, ConnectWise Manage, The ConnectWise Email Connector and OnPage’s Incident Management System. OnPage instantaneously creates a connection between the client, the ticket created in ConnectWise Manage and the incident responder using OnPage. This enables MSP’s clients to communicate with the … Continued
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MSPs at Scale For MSPs to grow their business, they need to be able to scale. Scaling doesn’t just mean growing. While scaling can mean growing so that you can can handle more clients, it can equally mean knowing how to contract when business is slow. But while this wisdom might seem obvious, actual implementation … Continued
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OnPage releases new voicemail functionality In an era where voice mail is ubiquitous, our customers have been asking for the ability to receive voicemail attachments on their OnPage messages. You know, there are times when you need to send a critical message to your physician or IT professional with a voice mail attachment. And so … Continued
read moreCritical alerting allows MSP managed security to separate noise from attack At ConnectWise 2016, CEO Arnie Bellini said if you’re selling managed services without managed security, you’re selling a hot dog without a bun. And indeed, this is true. But it is equally true that most MSPs worth their salt are already offering cybersecurity to … Continued
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Security Dominates At IT Nation last month in Orlando, there were dozens of ConnectWise integrations on display. Indeed, the purpose of the conference was and is to bring together vendors who take part in the ConnectWise integration ecosystem and provide a platform where they can interact with the larger MSP community. There were also numerous … Continued
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Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued
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While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued
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