New Jersey-based service provider Cognizant is the latest victim of the Maze ransomware attack. This is an unfortunate reality check, proving that hackers don’t stop their calculated, malicious activities for COVID-19. Accordingly, managed service providers (MSPs) are still largely vulnerable to these malicious crimes. This post provides insight into the latest Maze ransomware attack, followed … Continued
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Coronavirus (COVID-19) is impacting the lives of essential workers, requiring them to put in more hours during these unprecedented times. A healthcare provider may have been out since the night before, working diligently to save patient lives. Others, including but not limited to, local restaurant owners, IT engineers and supermarket employees, continue to ensure … Continued
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The COVID-19 crisis has proven to be a challenging time for IT support teams and managed service providers (MSPs). It hasn’t only left these organizations in a vulnerable position, but also in a state of uncertainty as to what may be in store for them. OnPage interacts with current and prospective clients ranging from large … Continued
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Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.” However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration. … Continued
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Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued
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As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, … Continued
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OnPage provides a reliable incident alerting solution, built for today’s healthcare providers and IT professionals, ensuring that important notifications are sent to the right individuals at the right time, every time. Adopting OnPage as a pager service or IT alerting solution equates to HIPAA-compliant exchanges, without human errors or complications. This post will discuss why … Continued
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The current business environment requires organizations to implement cybersecurity safeguards to avert disasters associated with breaches, loss of data and hefty fines. Simply implementing a cybersecurity plan isn’t enough, it’s also important to incorporate the right solutions and workflows to prevent a disaster. This post will discuss the current state of cybersecurity, highlighting what organizations … Continued
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It’s an exciting time for the OnPage team, as we look forward to traveling to San Diego, partaking in the festivities and networking opportunities at DattoCon 2019. The conference is a three-day event, featuring over 2,600 attendees comprised of dedicated MSP and IT pros—how exciting! With the conference fast approaching, I’ll now take time to … Continued
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The OnPage team is excited to announce the publication of its 2019 Incident Management Trends Report, providing primary analysis and data compiled from IT and MSP survey respondents! The report offers detailed, industry information including, but not limited to, (1) top IT and MSP concerns or challenges, (2) how teams are notified of critical incidents, … Continued
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