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OnPage: Support Awakens

 

 

The OnPage Incident Alert Management Platform enables IT teams especially support teams to effectively work in on-call rotations. By using the OnPage smart alerting engine, IT on-call rotations can separate alerts from noise and ensure that they receive proper alerting with appropriate levels of notification. Manage alert noise by ensuring only high-priority alerts are delivered after hours to the IT on-call team. Using the OnPage platform, teams are able to:

  • Create and manage escalation policies
  • Ensure alerts are persistent. This is achieved by enabling alerts to continue for up to 8 hours until acknowledged.
  • Review audit trails and track messages. Team leaders can see when messages were SENT, DELIVERED and READ by reviewing this information on the console.
  • Ensure that every group gets their preferred, on-call rotation with on-call scheduling for multiple individuals without limitation to location.
  • Add images and voice attachments to your text messages to convey more information, allowing for more informed decisions.

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