Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the … Continued
read more
In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back … Continued
read more
If you are a new IT professional or manage a young team of IT staff, you know it too well how intimidating it is to be assigned to an on-call rotation for the first time. You might be asking yourself questions such as, “Will an outage or breach unfold? Will I sleep through an alert? … Continued
read more
Top 5 tools for SRE – Introduction Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that … Continued
read more
IT infrastructure mapping is the process of creating a visual topology of a network infrastructure. This mapping process helps understand the geographic and interactive layout of a network, which applications depend on. Using infrastructure mapping for troubleshooting, you can quickly understand the relationship between application issues and hardware issues. An IT infrastructure diagram can contain … Continued
read more
What is Continuous Delivery? Continuous delivery is a software development approach in which code changes are automatically staged for production release. A foundation for modern application development, continuous delivery extends continuous integration by automatically deploying code changes to test and production environments after the build phase. When properly implemented, developers have deployable build artifacts that … Continued
read more
What is Kubernetes Lens? Kubernetes Lens is an integrated development environment (IDE) that allows users to connect and manage multiple Kubernetes clusters on Mac, Windows, and Linux platforms. It is an intuitive graphical interface that allows users to deploy and manage clusters directly from the console. It provides dashboards that display key metrics and insights … Continued
read more
What Is a Secure SDLC? The Software Development Lifecycle (SDLC) framework defines the entire process required to plan, design, build, release, maintain and update software applications, including the final stages of replacing and decommissioning an application when needed. A Secure SDLC (SSDLC) builds on this process, integrating security at all stages of the lifecycle. When … Continued
read more
Incident Response Plan – Introduction Is your IT team ready to respond to an increasing volume of data security incidents? According to the 2021 Annual Data Breach report from the Identity Theft Resource Center, 2021 saw a record number of data breaches, representing a 68% increase from the year prior. The most recent Cost of … Continued
read more
What Is Kubernetes Monitoring? Kubernetes monitoring involves tracking application performance and resource utilization across cluster components, such as pods, containers, and services. The goal is to gain visibility into the health and security of your clusters. Kubernetes provides built-in features for monitoring, including the resource metrics pipeline that tracks several metrics like node CPU and … Continued
read more