OnPage integrates natively with Salesforce Service Cloud to instantly alert your on-call responders the moment a critical case is escalated, without disrupting your existing workflows or tools.
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Integration: OnPage + Salesforce
Real-time critical alerting, built right into your existing workflows.
Stay in Salesforce. Work Smarter.
When a customer case demands urgent attention, OnPage ensures it reaches the right person in real time. No manual paging. No switching tabs. No delays.
With OnPage’s two custom Flow actions, your team can:
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Automatically escalate urgent cases to on-call responders
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Send follow-up replies back into Salesforce via OnPage’s webhook callbacks
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Keep support, engineering, and IT on the same page with real-time sync of updates across platforms
If it’s in Salesforce, it can trigger OnPage.
Works Seamlessly With Your Existing Flows
Already using Salesforce automation? Great. This integration fits directly into your current Flows—no new tools to learn or processes to rebuild.
🔧 Built for Admins
Drop OnPage into your Flow Builder with two simple actions:
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Send Page: Instantly alert an OnPage user or escalation group
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Add Reply: Send a response from Salesforce back to the OnPage alert thread
Everything’s handled via Apex classes and webhook callbacks—securely updating case records and maintaining a complete audit trail.
Built for Critical Customer Service
When support cases demand immediate attention, OnPage ensures the right people are paged in real time—so no alert gets missed, and no customer is left waiting.
🚀 Accelerate Resolution
Use existing case logic—like status changes or case priority—to trigger instant alerts.
🧠 Eliminate Manual Steps
No more logging into multiple systems to page someone. Alerts and replies happen right inside your workflows.
🔁 Keep Everyone Informed
Bidirectional communication means agents and stakeholders stay up to date as incidents evolve.
🔐 Enterprise-Grade Security
Runs inside Salesforce using secure Apex classes, permission sets, and webhook callbacks.
For Admins: Easy Setup, No Disruption
The integration is simple to configure and fully documented, with step-by-step guidance on how to:
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Add custom fields to your Case object
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Create Flow-triggered alerts and replies
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Set up webhook callbacks via a secure public site
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Manage permissions, tokens, and Apex classes
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Use Remote Site Settings for secure OnPage API calls
Key Components | Incident Alert Management
Persistent Alerts
Elevate critical alerts. Bypass phone’s DND settings and alert persistently until read.
On-Call Assignment
Gain flexible, fail-safe scheduling capabilities on phone+web. Set up on-call rotations and escalation rules
Escalations and Redundancies
Escalate alerts based on availability and urgency. Add several channels of communication for redundancy.
Live Call Routing
Enable direct access to your on-call staff via live call, voicemail, or SMS over a dedicated number.
Post-incident analysis
Track incident progress in real time. Unleash trends from post incident reviews.
Don't Just Take Our Word For It
See what OnPage users say on trusted review platforms.
Begin Your Journey to Effective Alerting & On-Call Management
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