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Author: Shawn Lazarus

May 10, 2017 | by Shawn Lazarus

The Incident Management Guide for MSPs

MSP service desks primarily work with tickets to ensure effective incident management.  For example, if a service interruption occurs for an MSP’s client, a service ticket is created. Managing incidents for multiple accounts, however, is a challenge for MSPs. As such, MSPs need an incident management system to handle IT incidents from different clients under … Continued

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May 3, 2017 | by Shawn Lazarus
The ConnectWise Incident Response banner

The ConnectWise Incident Response Guide

The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued

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April 21, 2017 | by Shawn Lazarus
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How to enhance Cisco Spark with critical alerting

How do you get alerts in Cisco Spark? Verizon has called Cisco Spark Board the “next evolution in cloud-based collaboration.” At its core, Cisco Spark offers protocols for critical communications that enhance and expand beyond straightforward messaging. Cisco Spark is Cisco’s tool for enabling team based collaborations through the creation of virtual meeting rooms. Cisco … Continued

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April 20, 2017 | by Shawn Lazarus
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ConnectWise Tips for MSP Teams

In order to be competitive and achieve long-term success MSPs need to attain complete control and transparency in its processes. They need to make sure that every incident, no matter how chaotic can be controlled with tried and tested processes. The only way to do this is to learn from past experiences. ConnectWise is a … Continued

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March 22, 2017 | by Shawn Lazarus
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Pager security in healthcare

The threats posed by unencrypted pagers We recently had a chance to interview Adam Greene, a lawyer in Washington D.C. with the firm Davis Wright Tremaine LLP. One of Adam’s most intriguing cases occurred in 2014 with a hospital client. This hospital’s doctors and staff used pagers to routinely communicate about a patient’s status or … Continued

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March 22, 2017 | by Shawn Lazarus
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How to Enhance ConnectWise Ticketing through Critical Alerting

For MSPs, ConnectWise ticketing  enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better … Continued

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March 20, 2017 | by Shawn Lazarus
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OnPage + ConnectWise: Turning MSPs into superheroes!

A recent TechTarget article on MSPs noted that: “How efficiently MSPs are able to automate is one of the single biggest indicators of long-term success.” For MSPs who work with ConnectWise and OnPage, this realization comes as no surprise. OnPage has worked with ConnectWise for several years at this point. In conjunction, our tool sets … Continued

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March 16, 2017 | by Shawn Lazarus

CHECKLIST: 5 Ways To Slash Response Times

In the IT world, if a server can fail, a cache overload or traffic overload the network – it will. And the consequences are significant. Many organizations face database, hardware, and software downtime, lasting short periods to shutting down the business for days. According to a January 2016 article in Network Computing on the high … Continued

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March 14, 2017 | by Shawn Lazarus
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Seven Big Problems With Using Pagers in Healthcare

Pagers present a huge problem for healthcare. But, it’s not only us who feel that way. Many leading healthcare institutions have come to us to complain about missing pages, inefficient internal communications were. and lack of encryption. Here are a few pager related findings that illustrate the problem: Pagers cost over $1.7 M per year in lost productivity1 Many … Continued

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March 9, 2017 | by Shawn Lazarus
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Incident alert management for MSPs

Please schedule a more convenient time for your IT breakdown Incidents that could hurt business never happen at a convenient time. So it makes sense for MSPs in charge of these businesses’ IT infrastructure to move alerting to their smartphones. MSPs may forget to eat breakfast or even sleep but chances are that they are … Continued

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