WHAT’S IN API V2? The OnPage API v2 will enable developers and OnPage users to extend The OnPage Incident Alert Management Platform with ease. The new API v2 release supports: Message status callbacks Account status callbacks: PAGER_OFF, LOGGED_IN and LOGGED_OUT Information on whether the account is logged in WHEN IS API V2 AVAILABLE? The OnPage … Continued
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How do you handle your clients as an MSP? Your clients are your stakeholders and they are the ones on edge whenever a crisis happens in their fort. They look at MSPs to fix their burning issues and so it’s very important to manage their exceptions. Stakeholder management enables MSPs to not only think about … Continued
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It took several years after the passage of HIPAA for institutions to realize that the exchange of PHI through devices like pagers represents a HIPAA violation like any other unsecure exchange. Healthcare now realizes that pagers not only put institutions in the position of potentially violating HIPAA statutes, pagers also impede effective communications, lengthen hospital … Continued
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MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
read moreIT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words ITSM is the management of end to end IT services … Continued
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Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. Being busy just means …. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each … Continued
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WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued
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Everyone wants a quick solution to their problem. Your clients are no different. In the world of service, it helps to think like your client when you have to deal with them. What they want is immediate technical support for a wide range of IT issues. They want fast and effective support that allows them … Continued
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Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued
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Why BYOD in healthcare is important Technology is ever-changing but in healthcare, the adoption of new technologies is often slow. One good example is demonstrated by healthcare’s use of smartphones over pagers. Eight years ago, only half of doctors used smartphones for work.Today, that number has grown to a healthy 84% which while more robust … Continued
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