IT organizations, such as managed service providers (MSPs), deploy incident alerting and on-call management solutions to accelerate software delivery and ensure seamless customer experiences. Incident alert management platforms orchestrate the distribution of alerts to ensure that technicians continue to maintain system uptime and minimize service disruptions. Key features of a solid incident alert management platform … Continued
Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers. This ineffective communication process resulted in … Continued
As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better … Continued
Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover five leading tools that SREs can use to drive the reliability and stability of … Continued
The OnPage team is pleased to announce a new feature to the enterprise web console: Delay Notifications. With this new addition, organizations have the option to queue messages for specific time periods, delivering messages at the end of the Delay Notification schedule. The latest feature is designed to alleviate alert fatigue and improve work-life balance … Continued
No job is easy, but the job of a nurse is even more challenging, especially during a global health crisis. Nurses are at a higher risk of developing burnout due to the psychological trauma and cognitive overload that comes with the nursing profession. The situation is further exacerbated when nurses take on more responsibility during … Continued
An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to … Continued
Medical practitioners must move beyond their own expertise to make informed patient care decisions. This can be achieved by normalizing team collaboration, encouraging providers to access information gathered by other specialists along the patient’s continuum of care. However, healthcare is plagued with fragmented communication due to archaic technology. There is also a lack of accountability … Continued
Facility managers, including service technicians, are expected to operate their facilities safely to meet the expectations of customers. They focus on the smooth functioning and maintenance of many components that fall within the scope of their facility. Typical components include roads, pavements, HVAC and plumbing systems. As a facility manager, staying on top of these … Continued
Single sign-on (SSO) services provide a unified view into applications, logins and devices through a secure identity cloud. SSO allows users to access SaaS-based applications through one simple login process. We, at OnPage, are excited to announce that we’ve extended our integration catalog to include SSO services like Okta and OneLogin. Through a single sign-on … Continued
