Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of … Continued
The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued
After nearly 10 years at our old workspace, the OnPage team is moving to a spacious, modern office located just minutes outside of downtown Boston. Though it is difficult to say goodbye to our old office, the move is a clear indication of our growth in the incident management and clinical communications space. OnPage’s physical … Continued
Healthcare information technology (healthcare IT) trends focus heavily on process improvements and clinical efficiencies. Providers can use advanced, emerging technologies to deliver quality care and overcome the challenges of today’s global health crisis. Trendspotting allows healthcare organizations to stay prepared for disruption and ensures they continue to innovate every year. To keep you updated on … Continued
2020 was an unpredictable year that presented several challenges, such as the outbreak of the coronavirus (COVID-19) pandemic. As part of the “new normal,” the world has adopted infection prevention procedures. The 2020 calendar year was defined by face coverings, constant sanitization and physical distancing. At its core, the year was an exhausting, surreal 12-month … Continued
OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support. Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue … Continued
Clinical communication and collaboration (CC&C) systems enhance care coordination to improve the patient experience. The systems are equipped with secure mobile messaging, allowing care teams to ditch their insecure pagers for HIPAA-compliant smartphone applications. Gartner, the global leader in tech research, has released its Hype Cycle for Real-Time Health System (RTHS) Technologies, 2020. The release … Continued
Email alerting is an inefficient way to receive and address critical alerts. Email inboxes tend to get flooded with “clutter,” as irrelevant messages bury urgent incident notifications. Incident management procedures require incident management systems, ensuring that urgent issues are immediately addressed. Yet, some services are reluctant to say goodbye to email alerting and its inefficiencies. … Continued
When making purchasing decisions, organizations must consider a vendor’s product pricing, promised benefits and level of customer service. Thorough vendor evaluation tends to result in successful investments, allowing organizations to reap the benefits of their newly acquired products without buyer’s remorse. Unfortunately, some buyers dismiss the importance of personal information security and how the vendor … Continued
HIPAA compliant text messaging enables healthcare providers to securely communicate with patients and other healthcare providers. To ensure HIPAA compliance, you need to use HIPAA standards to create secure electronic data transmissions (in this case, text messages). The goal is to secure transmissions that contain protected health information (PHI). To become HIPAA compliant, electronic communications … Continued
