The Ever-Changing IT Industry

information technology Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.

Current State of IT: Eye-Opening Statistics

Per Opsview, organizations tend to be fragmented, creating separation between the IT department and the rest of the company. Departmental silos hinder a company’s growth and innovation. Even worse, it’s reported that only 30 percent of chief financial officers (CFOs) and chief information officers (CIOs) agree on new technology adoption and propagation.

Organizations that combat themselves never seem to advance and evolve. Rather, they find themselves stuck in limbo, hoping that antiquated processes and tools can satisfy day-to-day IT operations.

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At its core, IT leaders lack organizational influence and are unable to bring necessary change to their companies. Shockingly, 97 percent of CFOs don’t even see value from IT transformation initiatives. It’s no secret that CFOs and CIOs need to improve their communication and/or collaboration, while implementing a robust strategic approach to tech innovation.

Over-Investing in Unnecessary Tools

Firms shouldn’t go overboard when weighing new technology options. According to Opsview, “… So many [organizations] are resorting to multiple tools when one, single solution should suffice, [this] … reiterates how firms are failing to implement the correct digital foundations …”

There’s great importance to adopting one, reliable solution. However, 80 percent of organizations continue to invest in two- to-five IT tools. CFOs are reluctant to over-invest in costly technology that fails to deliver value. Accordingly, over-investment creates further separation between IT directors and senior executives.

Making Appropriate Investments

Automation streamlines IT workflows, allowing support teams to address incidents promptly, without human error and the need for manual processes. Organizations require this high-level of automation to expedite the incident resolution process for IT teams.

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Unfortunately, 53 percent of companies fail to complement their current tools (e.g., Opsview Infrastructure Monitoring) with automation, resulting in poor incident resolution and management for IT support teams.

The objective is to integrate current tools with automation, ensuring that infrastructure issues are quickly acknowledged and resolved. For instance, Opsview and OnPage have partnered to provide the industry’s most advanced combination of IT monitoring and high-priority IT alerting. By integrating with Opsview, OnPage users can enable preferred, automated alerting based upon the critical nature of tickets or events.

Rather than over-investing in new, unnecessary tools, current technologies can be enhanced with automation capabilities and functionalities. Such a case is demonstrated by the advanced Opsview and OnPage integration.

The Bottom Line

Creating harmony between CFOs and CIOs is a tough task. There’s inevitable differences between both functions, preventing advancements from being made and implemented. Fortunately, departmental unity can be attributed to a consensus, recognizing the power of automation and how it enhances current IT tools.

FAQs

What are the benefits of automating incident response procedures?

By automating incident response procedures, IT teams can significantly reduce response times. This is essential for mitigating the impact of critical incidents and ensuring client satisfaction.

Are AI cyberthreats becoming more common?

As artificial intelligence becomes more advanced, growing concerns about AI techniques being used in cyberattacks emerge. So, teams must stay up-to-date on the latest cybersecurity threats, news, and reports, to enhance their security measures and defend against evolving threats.

Are pagers sufficient for communicating critical incidents on IT teams?

No, pagers are not sufficient for alerting tech teams of critical incidents because of their limited capabilities. Many IT teams are employing IT alerting systems, like OnPage, with secure alerting capabilites that can help improve a team’s incident response.