Picking on-call software for a managed service provider is not the same as picking it for an internal IT team. You are juggling separate tooling, schedules, escalation rules, and SLAs across dozens of clients, and a missed 2 AM alert can cost you a contract. This guide compares OnPage and PagerDuty through the lens of … Continued
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Why Automated Workflows Are a Non-Negotiable for Modern IT & Security Teams For IT and SecOps teams, the challenge is not a lack of alerts. It is the sheer volume of noise coming from monitoring tools, security systems, and support channels. Trying to manage this volume manually is not just slow; it’s a recipe for … Continued
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A new HBR study reveals that the race to build and manage AI agents may be pushing knowledge workers toward a new form of cognitive overload. If you spend any time on LinkedIn these days, you’ve probably seen the same type of post over and over. Someone proudly announces they built an AI agent that … Continued
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Artificial intelligence has moved far beyond experimentation. In 2026, AI systems are embedded into customer support workflows, clinical decision support tools, fraud detection engines, and internal copilots across nearly every industry. Adoption is accelerating quickly. According to McKinsey, 23% of organizations are already scaling agentic AI systems, while another 39% are actively experimenting with them. … Continued
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Jobs in the technological sector have been shrinking. The Chief Economist at Glassdoor states that in the first half of 2025, tech employment shrank by an average of 1,583 jobs each month. Looking at tech employment cumulatively, it has declined by 1.9% since peaking in 2022. Despite this downturn, opportunities still exist for skilled professionals who can … Continued
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You’ve done it. Your machine learning model is live in production. It’s serving predictions, powering features, and quietly doing its job. Dashboards are green. There are no errors in the logs. Nothing appears broken. And yet, something is wrong. Predictions are getting less reliable. Users are waiting a little longer for responses. Conversion rates are … Continued
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In Part 1, we talked about all the hidden complexity inside AI systems: the pipelines, GPUs, embeddings, vector databases, orchestration layers, and everything else that quietly determines how reliable an AI-first product really is. But all of that software still rests on something far less glamorous: the physical infrastructure underneath it. And the more time … Continued
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Over the past couple of months, my entire world has felt flooded with AI breakthroughs. Everywhere I look — podcasts, Twitter, YouTube — it’s another debate about whose chips are faster, whether Blackwell really leapfrogs H100s, if TPUs are finally catching up, or which AI-first startup is about to upend another industry. My podcast feed … Continued
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Managed service providers (MSPs) are strong multitaskers, handling monitoring, documentation, security, infrastructure maintenance, support, and more for each of their clients. So clearly the need for a strong set of MSP tools is one that cannot be overlooked. In the current state of IT, clients expect swift response and seamless service delivery no matter the … Continued
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A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology … Continued
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