Real-Time Ticket and SLA Updates
OnPage streamlines the incident resolution life cycle and ticketing process with the seamless ConnectWise Manage integration. Ticket status can be updated with the simple click of a button from the OnPage app. Incident responders have full visibility into the incident in real time, including these actions:
- “In Progress” button – Allows incident responders to acknowledge the incident and change the status of the ticket to “In Progress” as soon as they begin working on the incident.
- “Closed” button – Incident responders can refer back to the ticket on the OnPage app and use the “Closed” button to change the status of the ticket when the incident has been resolved.
All updates to the original tickets are immediate and a thread of all replies from the OnPage app are saved within the ticket to make the process of post-incident reporting and incident management more effective.