How Does It Work?
IT on-call refers to the process of putting IT administrators, developers, security operators, or other members of the engineering staff into after-hours or weekend call schedules, assigning them responsibility for managing IT alerts outside of traditional work hours.
Team members are placed into on-call rotations or schedules, and respond to priority outages or disruptions of important technologies. With multiple staff members handling on-call duties, management becomes much easier with effective processes supported by automation. Effective after-hour policies ensure that individuals share the burden equally in responding to critical incidents that occur on weekends, weeknights and holidays.