Cygnus Decreases Costs and Improves Response Time
OnPage facilitates Cygnus’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts
OnPage, a leading provider of incident management technology, has helped Cygnus Systems Inc., reduce the time it takes to respond to critical alerts. This case study shows how Cygnus has reduced waiting time for its customers and improved the quality of response by its engineers while reducing monthly costs by 75%. By automating its incident alert management process, Cygnus was also able to recuperate lost billing hours. This resulted in 25% annual revenue growth without having to hire additional personnel.