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Author: James Truslow

June 10, 2022 | by James Truslow

Crossing “The Last Mile” with an Incident Response System

Delivering dependable and high-performing IT services in 2022 requires coordination and collaboration across different workflows, areas of expertise, and even time zones. Whether serving in-house colleagues or external clients, there is immense pressure on IT management to create seamless experiences 24/7/365. Seconds matter when critical systems break down, and slow incident resolution can have costly … Continued

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