How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued
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Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. As a complement to their IT monitoring tools, ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle … Continued
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Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services. Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem When critical alerts occurred, Cygnus Systems … Continued
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OnPage is known for its alerting capabilities. A majority of our customers who are MSPs (managed service providers) for example, use OnPage to shoot out distinct alerts. They do this by setting up monitoring tools at their client’s end and this picks up abnormalities. OnPage, in this case, offers alert automation, but that’s not all … Continued
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The habit of highly effective MSPs At OnPage, we spend a lot of time speaking to MSPs and learning about the growth in IT services. There is an increasing realization by businesses that having the right firewall, endpoint security and monitoring tools is not a job that small businesses can or should attempt to accomplish … Continued
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How to make sure IT on-call works for you I spent a bit of time on Reddit the other day and thought it interesting just how many posts were focused on IT on-call and on-call scheduling. Some posts were rants on horrible customers – who hasn’t had some of those? Some actually wrote about positive … Continued
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How does OnPage connect wisely with ConnectWise? A question many asked us at IT Nation 2016 in Orlando last week was ‘How do you connect with ConnectWise?’ The simple answer is, through a direct API. ConnectWise’s robust ticketing system sends a message when a ticket is created. OnPage turns that message into a loud and … Continued
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OnPage facilitates Cygnus Systems’ growth of 25% per year through efficiency, cost reduction and improved response to critical alerts By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Michigan-based MSP Cygnus Systems Inc. has grown faster than Plasticman. Through OnPage integration, Cygnus has been able improve its response time to critical IT alerts , grow … Continued
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Incident Management Gets a Voice By using OnPage’s cloud-based, virtual paging app in conjunction with ConnectWise, Pennsylvania-based MSP Advanced Network Products (ANP) has been able to dramatically improve its response time to critical IT alerts and better manage SLAs. ANP’s biggest pain point prior to OnPage was hand-offs of after-hours alerting by the NOC team. … Continued
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How a physician’s request violated HIPAA Compliance Earlier this week we received an interesting request from one of our customers. The customer is a physician who faced the following issue in the OR: I am a physician who finds it inconvenient to constantly have to give the room circulator my pin number to see a … Continued
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