Tag: SLA

August 23, 2017 | by Shawn Lazarus

MSP Service Level Agreement To Improving Customer Retention

Measuring and analyzing workflows can streamline approaches to how a company manages its key processes. When it comes to managing a service desk, companies often want to streamline how they provide service to their customers. This could be in the form of answering customer requests or making sure requests get resolved correctly and in a … Continued

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January 11, 2016 | by Orlee Berlove

OnPage Slashes Server Downtime

OnPage Doesn’t Let Servers Down OnPage-ConnectWise integration assures that the IT alert was delivered and an issue was resolved. Server Downtime Incident Resoluton Solved: OnPage is unique – OnPage developed the industry’s only “Integrated Priority Round-Trip IT Alerting System” to ensure critical alerts reach the smartphone as a prominent page—with persistent/consistent delivery along with its … Continued

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