How To Survive After Hours Support

With more companies insisting on 24×7 support, MSPs needing to go on-call to serve their clients is becoming the norm. The costs of being unavailable are huge; according to a study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900!

In this white paper, we are going to try to alleviate the stresses of being on-call by implementing smart technology and some easy process fixes so that you can handle the pesky incidents that pop up during your on-call shifts. We cover:

  • The processes that need to be set in place before an incident occurs
  • The best way to organize your team
  • Simple digitizing and automation that leads to better workflow

Fill out the form to download!

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