How To Survive After Hours Support
With more companies insisting on 24×7 support, MSPs needing to go on-call to serve their clients is becoming the norm. The costs of being unavailable are huge; according to a study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900!
In this white paper, we are going to try to alleviate the stresses of being on-call by implementing smart technology and some easy process fixes so that you can handle the pesky incidents that pop up during your on-call shifts. We cover:
- The processes that need to be set in place before an incident occurs
- The best way to organize your team
- Simple digitizing and automation that leads to better workflow