Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to … Continued
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NoOps eschews critical alerting at its own peril Many start-ups’ embrace serverless architectures such as AWS, believing they will be able to adopt NoOps and avoid the need for critical alerting and ITOps. NoOps means no worries about servers as everything is on the cloud and if there are no worries about servers then there is … Continued
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Escalation management for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact … Continued
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Voted Top Healthcare Messaging App! Medical Technology Schools lists OnPage as one of the 10 most useful clinical communication apps. According to the article, OnPage: Combines the function of a phone and messaging service with HIPAA-compliant security for a fantastic communication model in any healthcare setting. Healthcare is increasingly realizing the penalties it pays by … Continued
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Being unavailable when your client experiences a technology service disruption can cost your client time, money and business. In fact, according to a 2012 study by Aberdeen Research Group, just one hour of downtime can cost a small business $6,900! In addition, it may cause significant damage to your own business’s reputation. Here are just … Continued
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Boston hospitals are known worldwide for the high quality of medical care they deliver to patients from Boston as well as those coming in for treatment from abroad. The following case study details the specific alerting and paging needs of the doctors in the internal medicine department at one of these hospitals. This hospital … Continued
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Is this the end of IT management tools? Happy holidays! Your Ops team can pack their bags. IT management and IT management tools are dead. Or at least that’s the word according to a new blog from Tech Target on AWS’s new Managed Services (MS) offering. According to the blog, AWS is launching their AWS … Continued
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How to make sure IT on-call works for you I spent a bit of time on Reddit the other day and thought it interesting just how many posts were focused on IT on-call and on-call scheduling. Some posts were rants on horrible customers – who hasn’t had some of those? Some actually wrote about positive … Continued
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WHY CRITICAL ALERTING IS A MUST HAVE FOR INCIDENT RESPONSE TO BE EFFECTIVE At OnPage, we spend lots of time thinking about how to apprise people about the importance of critical IT alerting. So when our CEO Judit Sharon emailed me about an upcoming webinar from HIMSS entitled: Incident Response is the New Black – … Continued
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Tools going Rogue – a story for Halloween We have all heard stories of DevOps woe. Some tales are sad. Some tales describe true misfortune. And some tales just leave you thinking what the heck were developers thinking? This story is a tale of the later. This story will tell the tale of how some … Continued
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