System outages: they are an inevitable problem that every single IT team will encounter at some point. Whether they come about due to technical issues, act-of-god natural disasters, or simply random human error, system outages happen to the best of us. Though the cause of system outages is not always in your control, you can … Continued
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Excitement is buzzing through the halls of OnPage’s Boston headquarters, and rightly so. The team is gearing up for the much-anticipated in-person Global Exchange Conference 2023, and let me tell you, our office is a hive of activity right now— booth preparation, ordering booth fixtures and making crucial decisions about conference swags. 😉 As the … Continued
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As more organizations embrace containerized applications, Kubernetes has emerged as the leading platform for orchestrating these containers. However, its complexity, combined with the inevitable reality of IT incidents, demands a well-defined strategy for managing disruptions. This article introduces Kubernetes incident management, describes common Kubernetes errors, and provides practical guidance to efficiently handle incidents. By understanding … Continued
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What is HCAHPS? In the realm of hospitals and healthcare organizations, the term “HCAHPS survey” is a recurrent presence: Hospital Administrator A: “The latest HCAHPS survey results just came out, and patients seem satisfied with…” Hospital Administrator B: “Some of our past patients participated in the HCAHPS survey, but they expressed disappointment with…” You might … Continued
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