OnPage – SysAid Integration

SysAid gives IT teams the tools to manage incidents, service requests, and asset operations efficiently. But in time-sensitive scenarios—like outages, urgent tickets, or breached SLAs—email notifications and dashboard updates are often not enough.

The OnPage integration ensures your most critical SysAid tickets trigger persistent mobile alerts that reach your on-call staff or response teams instantly. Alerts are automatically routed based on severity, ticket type, or time of day, and escalated if unacknowledged. Whether it’s a major incident or a high-priority request, OnPage ensures nothing falls through the cracks.

Integration Benefits

• Automatically send OnPage alerts from SysAid tickets that meet your custom trigger conditions

• Deliver alerts via push, SMS, voice, or email with persistent notification until acknowledged

• Route alerts to the right responder using OnPage’s dynamic on-call schedules and escalation workflows

• Include full ticket context in the alert: title, description, priority, requester, and more

• Close alerts automatically when tickets are resolved in SysAid

• Support open-ended, bi-directional integrations for more advanced ticket-alert sync workflows

How It Works

1. Configure SysAid’s automation rules or REST API to send data to OnPage when defined ticket criteria are met

2. OnPage receives the trigger and applies your routing and escalation policies

3. The right responder is instantly alerted with a persistent mobile notification and full ticket context

4. If unacknowledged, OnPage escalates the alert until action is taken

5. Ticket resolution in SysAid can automatically close the alert in OnPage

6. All alert lifecycle events are logged for audit and SLA tracking