For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.

This white paper details:

• 5 methods to transform ConnectWise into the complete incident management tool through critical alerting
• Transforming tickets to intelligent alerts
• Critical alerting to-dos and what not to-dos
•  Alert automation and live ticket updates

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How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?

• One minute of downtime can cost over $8K
• In 2015, the average cost of a data center outage was $740K
• Outages disrupt business and worker productivity
• Human error is the biggest contributor to downtime

What are you and your team doing to minimize MTTR? Download our white paper to follow best practices to minimize MTTR

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Pagers are problematic and we’re not the only ones that feel that way. Several leading institutions have missed pages as well. Here are a few of their findings:

• Pagers cost over $1.7 M per year in lost productivity¹
• Many users prefer smart device platform over pagers ²
• Pagers lack encryption²
• Pagers are increasingly run on an aging infrastructure that is not being updated²

Source 1 – Emory University study on pagers
Source 2 – Ponemon Institute on Economic Impact of Inefficient Communications in Healthcare

Want to learn more about the issues associated with pagers? Download our whitepaper.

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