WHITE PAPER: How To Enhance ConnectWise Through Critical Alerting

For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.

This white paper details:

• 5 methods to transform ConnectWise into the complete incident management tool through critical alerting
• Transforming tickets to intelligent alerts
• Critical alerting to-dos and what not to-dos
•  Alert automation and live ticket updates