For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.
This white paper details:
- 5 methods to transform ConnectWise into the complete incident management tool through critical alerting
- Transforming tickets to intelligent alerts
- Critical alerting to-dos and what not to-dos
- Alert automation and live ticket updates