For MSPs, ConnectWise is the most widely used ticketing system for keeping track of changes in ongoing critical incidents. While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident.

This white paper details:

  • 5 methods to transform ConnectWise into the complete incident management tool through critical alerting
  • Transforming tickets to intelligent alerts
  • Critical alerting to-dos and what not to-dos
  •  Alert automation and live ticket updates

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