OnPage – Grafana Loki Integration

Integration Overview
Grafana Loki provides highly efficient, cost-effective log aggregation that’s purpose-built for observability at scale. But turning log data into meaningful action requires more than visualization—it demands real-time alerting that cuts through the noise and reaches the right person without delay.

With the OnPage and Grafana Loki integration, your alerting workflow becomes proactive and accountable. When Loki detects anomalies or defined thresholds are crossed, OnPage transforms those events into high-priority, persistent alerts—delivered via mobile push, SMS, or voice. OnPage ensures that the right engineer or SRE receives the alert instantly, even during after-hours incidents.

Integration Benefits

• Deliver Loki-triggered alerts as mobile, SMS, and voice notifications that escalate until acknowledged

• Use routing rules to ensure alerts go to the right on-call responder based on team schedules

• Embed rich metadata from Loki alerts (severity, labels, log context) to streamline triage

• Track alert delivery, acknowledgements, and escalations with full audit visibility

• Eliminate delays caused by passive email or Slack alerts with persistent mobile-first alerting

• Explore bi-directional integrations to sync alert status, enrich context, or trigger follow-up actions, customizable to your environment

How It Works

1. Define alerting conditions in Grafana based on log data captured by Loki

2. Configure a webhook in Grafana to send alerts to the OnPage Public API

3. OnPage receives the alert and applies intelligent routing based on your on-call schedules, urgency level, and escalation policies

4. The responder receives a persistent alert with detailed context on mobile, and can acknowledge or escalate as needed

5. If the alert is not acknowledged in time, OnPage escalates to the next designated contact automatically

Use Cases

• Site Reliability Engineering (SRE): Monitor application logs with Loki and immediately alert the right SRE when an error spike, timeout, or crash is detected

• DevOps & IT Operations: Use Loki’s structured logging to detect infrastructure issues and notify engineers via OnPage before SLAs are breached

• Kubernetes Observability: Detect pod failures, container restarts, or unusual behaviors from Loki logs and trigger rapid response via OnPage’s mobile alerts