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Top 9 HIPAA Compliant Answering Services (2025 Guide)
When patients call your clinic, every second matters. Whether they’re scheduling an appointment, asking about a prescription, or reaching out after hours, they expect a live, compassionate voice…not a voicemail box. To ensure that this is the case, many teams partner with HIPAA-compliant answering services. These providers offer 24/7 coverage with trained operators who safeguard … Continued
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Top 10 HIPAA-Compliant Messaging Apps (2025): A Guide to Secure Healthcare Communication
Secure communication in healthcare is no longer optional. With patient data, lab results, and care coordination increasingly handled over mobile and digital channels, hospitals and clinics need tools that keep messages safe and compliant with HIPAA regulations. A HIPAA-compliant messaging app goes beyond standard texting apps, offering encryption, audit trails, and signed Business Associate Agreements … Continued
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What Does a Customer Support Technician Do?
A customer support technician is a technical professional who helps customers solve issues with hardware, software, and IT systems. They’re often the first point of contact when something breaks, whether that’s a computer glitch, a network outage, or a software error. The role is all about troubleshooting, guiding users through solutions, and making sure technology … Continued
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PagerDuty Pricing: Is it worth it and what’s the alternative?
As we all know, PagerDuty is a major player in incident management and on-call alerting, promising robust integrations, automated workflows, and enterprise-level reliability. But here’s the real question: Is PagerDuty pricing actually worth it for your organization? For many teams, the answer is no. While PagerDuty is packed with features, they come at a steep … Continued
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Physician On Call Schedule: How to Create an Effective, Fair & Reliable Call System
Providing continuous, high-quality care takes more than clinical expertise—it depends on well-designed physician on call schedules that balance patient safety, physician wellness, and operational efficiency. Whether you manage a residency program or a multi-specialty group, creating an effective physician call schedule—or a broader provider on call schedule—is critical for 24/7 coverage and clinician well-being. This … Continued
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Do You Get Paid for Being On-Call? What the Law Says (and What Workers Actually Get)
Being “on call” sounds simple: you’re not actively working, but you need to be available if something goes wrong. The real question many employees ask is: do you actually get paid for being on call? The short answer is: it depends. Your pay may hinge on labor laws, company policies, and how restricted your time … Continued
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The Secret Cost of Pagers
What’s the first thing that comes to mind when you hear the word ‘pager?’ For most people its either the ’90s or doctors. Which to me, feels like an oxymoron. A decades old device mixed with an industry based on innovation? It’s a recipe for disaster. Yet somehow, pagers still accompany doctors on their daily … Continued
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The Fastest Zetron Paging Replacement: Why Teams Choose OnPage
Zetron Outages Expose the Need for a Real Replacement If your Zetron paging system has stopped working, you already know how disruptive it can be. Recently, we saw a wave of inbound requests — especially from hospitals and biomedical teams in Bermuda — who experienced downtime right before the long weekend. That timing made the … Continued
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7 Zetron Paging Alternatives (and Why One Stands Out)
Intro: When Paging Systems Fail, Teams Need Answers If your Zetron paging system has stopped working, you’re not alone. Recently, we’ve seen a surge of frustrated Zetron customers reaching out — especially from Bermuda, where outages may have disrupted hospitals and biomedical teams right before the long weekend. That timing makes it even scarier: when … Continued
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OnPage Named in the 2025 Gartner® Hype Cycle™ for Real-Time Health System Technologies
We’re excited to share that OnPage has been recognized as a Sample Vendor in the 2025 Gartner® Hype Cycle™ for Real-Time Health System Technologies, within the Clinical Communication and Collaboration (CC&C) category. According to Gartner, CC&C systems are mobile platforms used by clinicians, care teams, patients, and caregivers to collaborate on treatment and care activity … Continued
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