Blog
From Ticket Creation to Human Acknowledgment: Closing the Incident Response Gap
Freshservice has become a trusted system of record for IT teams managing incidents, service requests, and operational issues at scale. Tickets are logged, categorized, prioritized, and tracked with discipline. SLAs are defined. Dashboards provide visibility. On paper, everything looks covered. Yet many teams still experience missed or delayed responses when incidents truly matter, especially after … Continued
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PagerDuty vs Opsgenie vs OnPage (2025): Which On-Call & Alerting Tool Is Right for Your Team?
Disclosure: This comparison is based on my experience working closely with on-call workflows, incident alerting practices, and the teams who rely on these tools. While I work at OnPage, this guide is intended to help IT teams understand practical differences among PagerDuty, Opsgenie, and OnPage so they can choose the solution that best fits their … Continued
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Top Incident Alerting and On-Call Management Software (2026 Buyer’s Guide)
Disclosure: This comparison is written by our product marketing team that works closely with IT operations and on-call workflows. While we build incident alerting software ourselves, this guide is designed to help teams understand how different tools fit different operational needs. We believe there is no single “best” tool. Only the right fit for a … Continued
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AI Reliability, Part 2: When the Datacenter Becomes the Bottleneck
In Part 1, we talked about all the hidden complexity inside AI systems: the pipelines, GPUs, embeddings, vector databases, orchestration layers, and everything else that quietly determines how reliable an AI-first product really is. But all of that software still rests on something far less glamorous: the physical infrastructure underneath it. And the more time … Continued
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OnPage Introduces Multi-Language Mobile App Localization on iOS & Android
As organizations continue to adopt OnPage across regions and operational environments, providing an experience that feels natural and intuitive for every user has become increasingly important. Clear communication is essential in time-sensitive workflows, and being able to use the app in one’s preferred language supports clarity, confidence, and consistency. To support our growing global user … Continued
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AI Infrastructure Is Creating a New Wave of Incidents, And Why Enterprises Need a Modern On-Call Strategy
Over the past couple of months, my entire world has felt flooded with AI breakthroughs. Everywhere I look — podcasts, Twitter, YouTube — it’s another debate about whose chips are faster, whether Blackwell really leapfrogs H100s, if TPUs are finally catching up, or which AI-first startup is about to upend another industry. My podcast feed … Continued
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Manual Call Forwarding vs. Schedule-Based Call Routing: What’s the Better Way to Handle On-Call Support?
When your team shares one support number, someone has to decide who gets the calls when customers need help after hours. And if your team rotates on-call responsibilities weekly, which is common in IT (SRE, DevOps, ITOps, etc), clinical and field engineering teams, you’ve probably relied on manual call forwarding at some point. On paper, … Continued
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Replacing AT&T Email-to-Text with OnPage’s Critical Alerting
When AT&T officially shut down its email-to-text and text-to-email service on June 17, 2025, a quiet but essential part of many organizations’ communication workflows disappeared overnight. Messages that used to be sent to addresses like [email protected] or [email protected] simply stopped delivering. For teams who relied on those alerts to reach the on-call clinician, engineer, technician, … Continued
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Top 10 Hospital Messaging Systems (2025): Comparing Communication Tools for Modern Care Teams
Secure and seamless communication is at the heart of effective patient care. Whether coordinating handoffs, requesting consults, activating code teams, or managing after-hours coverage, clinicians rely on messaging systems that are reliable, fast, and built to protect patient data. As healthcare workflows have grown more digital, hospitals and clinical practices have begun replacing pagers, phone … Continued
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The Silent Failure: When Monitoring Doesn’t Wake the Right People
At 2:07 a.m., one of the core production nodes went down. CPU usage spiked, latency shot through the roof, and requests began timing out across the cluster. Monitoring tools lit up instantly. Datadog dashboards turned red, Prometheus fired alerts, and a webhook pushed incident payloads into Jira. Everything worked exactly as designed. Except no one … Continued
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