For MSPs, ConnectWise ticketing enables MSPs to keep track of changes in ongoing incidents. MSPs leverage tools like ConnectWise to set a wide range of conditions that allows them to closely monitor their clients’ infrastructure.
While you can catalog an incident by creating a ticket through ConnectWise, there is very little you can do to better manage the incident by simply using tickets. Furthermore, with current ConnectWise workflows, you are only able to receive a text or email when a ticket is created. This limitation inhibits a virtuous workflow.
The following white paper details five methods for enhancing your ConnectWise ticketing workflow through critical alerting. Critical alerting allows ConnectWise users to no longer use the cloud-based system as just a ticketing system.
Managing a growing IT environment requires more than reacting to problems as they appear. IT…
Pharmacists manage much more than dispensing medications. Throughout the day, they may be processing prescriptions,…
When an urgent situation occurs, organizations need more than a way to send a message.…
A missed page at 2 a.m. can turn a minor service degradation into an hours-long…
IT Ops teams face two failures that pull in opposite directions: responders interrupted so often…
A single incident can generate the same alert several times in quick succession. These duplicate…