Bridge the Gap Between Monitoring and Incident Response

With the OnPage + PRTG integration, you can automatically turn PRTG alerts into intelligent, high-priority mobile notifications—complete with escalations, acknowledgements, and audit trails. That means no more missed alerts, no more sifting through email noise, and no more guesswork during critical events.

Instant, Mobile Alerts for Critical Issues
Turn PRTG alarms into real-time, intrusive alerts that cut through the noise. These alerts get delivered to your on-call team’s smartphone with persistent notifications until acknowledged.

Escalation Policies That Ensure Accountability
If the first responder is unavailable, OnPage automatically escalates the alert to the next person in line, ensuring nothing falls through the cracks.

End Alert Fatigue
Use OnPage’s intelligent alerting engine to suppress non-critical alerts and route only actionable issues to the right responder, based on schedules and severity levels set at the time of alert creation.

Complete Visibility
Track when alerts are delivered, read, and responded to. Easily report on response times and team performance with full audit trails.

Centralized Incident Response
Combine OnPage’s incident alerting with PRTG’s monitoring to create a powerful end-to-end solution—from detection to resolution.

PRTG monitors your infrastructure using customizable sensors with built-in and user-defined thresholds, alerting you to anomalies before they turn into outages. OnPage then ensures those alerts reach the right person at the right time with urgency and accountability.

1. Set Smart Thresholds in PRTG
   Configure warning and error thresholds that align with your infrastructure’s performance needs. Fine-tune them for critical systems, detect issues early, and reduce alert fatigue by setting notification rules by priority and time of day.

2. Trigger Alerts Based on Custom Rules
   Whether it’s a server going down, bandwidth usage spiking, or a metric crossing a predefined threshold, PRTG triggers the right alert with the right severity—based on your specific triggers and escalation policies.

3. Route Critical Alerts Through OnPage
   PRTG alerts are instantly routed to OnPage, which delivers persistent, high-priority notifications to your on-call team’s smartphone via secure mobile alerting. Alerts escalate automatically if they’re not acknowledged in time.

4. Escalate and Acknowledge in Real-Time
   OnPage’s intelligent alerting engine ensures every critical issue is acknowledged and acted upon. If the primary responder is unavailable, the alert escalates based on pre-set schedules until it’s handled.

5. Bi-Directional Sync Keeps PRTG Updated
   When the issue resolves and PRTG sends a follow-up “Up” status, OnPage automatically closes the associated incident and syncs the status—ensuring both systems reflect the current state. Your monitoring dashboard and response logs stay aligned without manual updates.

6. Gain End-to-End Visibility
   Every alert is tracked from trigger to resolution. You get a full audit trail with timestamps, acknowledgements, and response metrics—giving you the visibility to improve processes and reduce MTTR.