Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause:
SolarWinds Alerts with OnPage focus on MTTR
The very purpose of monitoring is to set thresholds that inform the team on how to act upon them. If the monitoring tools along with alerting tools are not providing actionable events, then there is a problem with how the system is set up. By bringing a strong testing mindset, monitoring and alerting can help solve many of the issues. OnPage’s integration partner SolarWinds gets this just right when they indicate:
It is only with continuous monitoring that a network admin can maintain a high-performance IT infrastructure for an organization. … Adopting the best practices can help the network admin streamline their network monitoring to identify and resolve issues much faster with very less MTTR (Mean Time To Resolve)
So how can organizations make order of the noise?
At OnPage, our best practices encourage DevOps, IT or SecOps to implement the following procedures:
Not every attack of heartburn is a heart attack. Similarly, not every alert is high priority requiring a 2 a.m. wake-up call. You need to know how to tell the difference.
If you want to maintain monitoring tool’s usefulness, you need to have alerting which is meaningful and useful. You need to create thresholds and analyze them. Having a thousand alerts come through will cause the most tolerant of engineers to lose their cool. You don’t want that and we at OnPage don’t want that for your team either.
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